Has anyone else had issues recently with Keytime Support?
I have always had really good support off them until the last few months, when they seem to take longer and longer to resolve problems within their software and we seem to have more and more problems in the first place with things not working or not balancing right.
A week ago one of our client’s tax returns didn’t pass the internal checking within Keytime and without it passing this it cannot be submitted. It was saying one figure on the calculation but the software was saying a different figure internally so it failed the checks.
I raised this with support a week ago and it was being looked into, I have had a couple of updates in the meantime with the last being sent 29 Jan with a promise to update “tomorrow”.
I have heard nothing back whatsoever since then despite chasing it twice yesterday and today and now it is the last day for filing and still nothing, can't get a response, so we are probably looking at £100 penalty.
I do feel an entire week with no solution is terrible service – has anyone else had any issues? Keytime support used to be so good but this is ridiculous.....