We have just taken on a client that was with an online firm. As well as charging what I consider very high fees and giving a very poor tax advice, they charged her a leaving fee. They also threatened that if the leaving fee was not paid within 30 days they would cut off access to the portal and she would have no access to her records. Have others come across these charges and threats and are they permitted by the professional bodies?
10th Oct 2019
New Client charged leaving fee by previous accountant
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