After many years as a satisfied user of the Tolley's Sole Tax Practitioner Online service, I found I was no longer able to justify the cost, and cancelled the subscription upon receipt of the renewal invoice. Imagine my surprise when almost a year later I received a solicitors letter claiming the year's subscription with interest, on the grounds that I had not given the requisite 90 days' notice.
And where was reference to this 90 days' notice period to be found? Not on the renewal invoice (which was in any case sent out 30 days before renewal thus ensuring that cancellation would not be prompted by the invoice). Nor was it mentioned by my account manager, with whom I had several conversations. It was buried, in tiny font, at the end of the terms and conditions under the heading "Miscellaneous".
I find this unfair and intend, if necessary, to challenge it in a Court of Law. Has anyone else had a similar experience?