Share this content
9

Lexisnexis Cancellation Legal Action

Lexisnexis Cancellation Legal Action

Didn't find your answer?

We have a dispute with LexisNexis regarding their online services. 

Following a meeting shortly before the renewal date of the contract, Lexisnexis gave us their new prices and we told the salesperson that we were not interested in renewing the contract in view of the increased prices.  However, because we didn't notify them 90 days prior to this they are insisting that we pay for a further year.  This is in line with the contract but it doesn't seem to be a reasonable way for them to carry on their business.  They are now threatening legal action to force us to pay.

Would be very interested to hear of anyone else's similar experiences.  Especially if they were successful in not paying!

Thanks in advance.

Replies (9)

Please login or register to join the discussion.

Euan's picture
By Euan MacLennan
09th Sep 2010 17:58

Tolleys Tax Annuals Set

We have usually bought various of the Tolleys Tax Annuals individually.  This year, we thought that we would take the discount for buying the whole set.  Although they normally invoice the books on despatch (actually, the invoice usually arrives a day or two before the delivery), it is apparently their policy to invoice the set when you order it - in our case, in March - although it is not even published until the following September/October.  In July, we decided to cancel our (undelivered) order for the Tolleys set and instead, buy the Tottel set.  LexisNexis said that their terms are that you have 30 days to query an invoice, regardless of whether or not the goods have been delivered, and as it was 4 months after the invoice date, the invoice stood.

We objected to paying for goods we did not now want and which had not even been published, let alone delivered.  Eventually, we were contacted by our "account manager" who said that he did not agree with the company policy on invoicing upfront and that if we had queried the invoice at the time (which we had not), he could have arranged to defer it.  He said he would refer it to his manager and after a bit of a delay, called back to say that he would cancel the order.  We haven't seen a credit note yet, though!

LexisNexis are sounding increasingly like the utility companies who don't tell you that your contract is up for renewal in 90 days time, but then refuse to cancel it if you haven't given 90 days notice.

Thanks (0)
avatar
By jossb
10th Sep 2010 12:05

All bark and no bite

we too have had issues with LexisNexis over the cancelation of their online services. Over two years later we still received statements with the supposed invoice showing as outstanding and the threat of legal action is reiterated. We have logged all our calls and letters, and their subsequent lack of communication, and are now of the opinion that should they wish to start legal proceedings - bring it on!

Thanks (0)
avatar
By raylevy
13th Oct 2010 15:48

You may have a good defence to a claim here

If Lexis did not inform you of their new prices prior to the 90 day notice period, then you cannot be expected to have automatically accepted the new pricing without knowing what it was.

Also, there could be an interesting argument that all you have breached here is the defined 'notice period'. Meaning, you should have notified them on X day, but instead you notified on Y day. One could argue that there is no loss arising to Lexis as a result of the breach of the notice period (ie just because you notified them on the wrong day, there is no loss to Lexis).

I would suspect that based on both of these arguments together, and the bad press which would certainly ensue, Lexis would be unlikely to bother pursuing a claim in these circumstances.

Ray

 

 

 

 

Thanks (0)
avatar
By edpiano
07th Jul 2012 12:10

Lexisnexis take legal action

Hi I have the same problem with regard to a cancellation of subscription after I was informed that the subscription fee was to increase by £200.00 (when I contacted Lexis Nexis accounts department ie they did not provide any notice to me of the increase)

Lexis nexis have now instructed solicitors to recover the debt.

Has anyone gone to court on this matter yet.

Any help or advise would be very welcome.

Thanks

Ed

Thanks (0)
avatar
By stan.turner
27th Jan 2013 16:56

Lexis Nexis Notice re Online Invoice

I responded the other day on this as I have the same problem

They also did not notify me within 90 days of the renewal and it seems they are in breach oftheir own contract requirements.

I will be writing to them on the subject and if anyone else has the same problem it would seem advisable to create a situation where a unit can be used to review the situation as Lexis Nexis have the funds for an expensive court action against individuals who do not wish ormay not wish to risk large legal costs whereas shared costs are cheaper

Perhaps you could Email me at  [email protected]

Stan Turner

 

 

Thanks (0)
Replying to stan.turner:
avatar
By amutyaba.yahoo.com
07th Dec 2016 21:30

Any development with LexisNexis Contract cancellation. I am having problems with them

Thanks (0)
Replying to amutyaba.yahoo.com:
By JCresswellTax
08th Dec 2016 09:22

In 3 or 4 years, you would have expected some developments wouldn't you...

Thanks (0)
Nichola Ross Martin
By Nichola Ross Martin
10th May 2019 20:30

We have just fallen foul of their extraordinary terms, it is now 2019... It seems hard to believe that a company of the size of Lexis Nexis is still trying this on after all this time. Page 51 of this government handout has an example of an unfair contract term. My advice would to defend any claim via the court if needed and use another supplier. I would recommend www.rossmartin.co.uk I am of course biased in my recommendation and this is the service I use every day: ). We found that we were not using Lexis stuff at all. https://assets.publishing.service.gov.uk/government/uploads/system/uploa...

Thanks (0)
Replying to Nichola Ross Martin:
avatar
By thestudyman
12th May 2019 09:44

Nichola Ross Martin wrote:

We have just fallen foul of their extraordinary terms, it is now 2019... It seems hard to believe that a company of the size of Lexis Nexis is still trying this on after all this time. Page 51 of this government handout has an example of an unfair contract term. My advice would to defend any claim via the court if needed and use another supplier. I would recommend www.rossmartin.co.uk I am of course biased in my recommendation and this is the service I use every day: ). We found that we were not using Lexis stuff at all. https://assets.publishing.service.gov.uk/government/uploads/system/uploa...

Not a lawyer, but I had a look at that document and I believe UTCCR means Unfair Terms In Consumer Contracts Regulations. The key word is consumer - anyone contracting with Lexis is most likely not classed as a consumer, generally B2B which those conditions do not cover.

There is another piece of legislation called the Unfair Contract Terms Act 1977 which does cover businesses however there is no mention of anything to do with cancellation or auto renewal.

Thanks (0)
Share this content

Related posts