I was called by a LexisNexis representative recently, selling me CPD package. I told him it was probably too tax heavy for my practice, but as he was persistent, I told him if he wanted to send me a trial log in, I could have a look at it and decide if it was right for me.
No logins arrived, never logged in to anything and completely forgot about it.
Then an invoice arrived, and then an invoice reminder and then the next. I have emailed them. No reply. I called them. The person I spoke to couldn't help, got passed to a number that was never answered. I am at my wits end as their customer service seems to be non-existent or deliberately only take sales calls but nothing else.
Has anyone ever tried to cancel a subscription service with Tolley/Lexis Nexis before? How did you do it?