This afternoon, my husband (co-director ) tried to logged in the Inland Revenue website. We have been using same user ID and password since 2004. This afternoon it did not work.
Why? We telephone the helpline and we were told that we changed our password on the 3 August at 22:07 hour. The last successfull logg in was at 5 am this morning 4th August. We are very sure that we did not change our password and we did not logged in at 5am this morning as we were still in bed at that time. The helpline was insisting that we did.
We tried to get anew password online but we kept getting an error message saying that "We are unable to identify you.................."
The helpdesk offered to send us a new password by post and it may arrive within 7 working days. In the meantime, we can use the online system. There are only 2 practisioners in this company and nobody knows our user ID and password. I am a little scared. I am interested to know if anyone had the same or similar problem. Thank you.