Migrating to Iris from Taxfiler

How to get support

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I migrated from Taxfiler and thought I was all set to use Iris having trialled the accounts production However, the data seems to have disappeared. There is no online help - I am sure it is probaly something simple. However, I am suposed to raise a support ticket and have tried two or three tickets with the response "there is no-one available, try raising a different one". I have a submision deadline for tomorow. This is pretty damn stressful because there doesn't seem to any available support. Has anyone any experience of Iris migration problems and solutions?

Replies (8)

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By Postingcomments
29th Apr 2024 17:19

Another day. Another Iris problem.

Are any of you any closer to figuring it out yet? No? Ok. Carry on then, I guess.

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By AdamJones82
29th Apr 2024 18:03

You submit a support ticket and if you're lucky get a resolution about three months later

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Nichola Ross Martin
By Nichola Ross Martin
29th Apr 2024 18:11

This email works. By the sounds of it we have had the same issue. They had advised us that it was a matter for their 'European developers'. Most frustrating. We were told today that the issue is fixed. Fingers crossed. Best of luck.

[email protected]

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Replying to Nichola Ross Martin:
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By AdamJones82
30th Apr 2024 16:23

From the number of bugs I've experienced over the months (now leaving), their developers are working out of a farm shack in Eastern Europe

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Jennifer Adams
By Jennifer Adams
05th May 2024 16:20

Seeing the problems on Accweb re migrating from much missed Tax Filer I have gone to Taxcalc.

Support is good

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Replying to Jennifer Adams:
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By AdamJones82
05th May 2024 17:50

It's the only way, it's the normal Modus Operandi of HG Capital taking a good product (not that the sellers would have taken much persuading with £ signs in their eyes) and borking it.
I'd love to use it, I like Taxfiler and been using Elements for 18 months, but it's one bug after another so given up

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By peterhock
07th May 2024 10:27

I resolved the data problem but made the companies house submission using Secretarial Software Inform Direct. Having check the presenter inf, passwords, etc in IRIS I couldn't see why it was not accepted.
I also made the tax submissions that were accepted but are wrong. It was not possible to enter anything in line 275 Total Trading Losses of this or later period. The carried forward tax loses are therefore incorrect. I tried disconnecting the automatic population of data but there was still no option to enter data.

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