We have incorrectly in-putted an invoice to a customer, who we no longer do business with ( the customer happends to be in-credit), instead of a new customer with a similar name. The invoice has been posted to the ledger. Can I just use the corrections tool or will the invoice still remain in the audit trail, or should I raise a credit against the old customer and re-enter the invoice for the new customer? If I raise a credit for this old customer will the outstanding credit affect anything? any advice greatly received!
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Depends
If the invoice was raised in Sage then you will need to raise a credit note and then raise a new invoice
If you are entering the invoice through the batch option and the invoice has been raised outside of Sage then you can amend in Corrections