Mobile phone

Do you give clients your mobile number

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I have an office with a small team and don't generally give out my mobile to clients as I think it would just encourage them to ring me instead of the office. We have a few hundred clients altogether. I am thinking I should just give my number to my "top tier" clients. What do other people do?

Replies (18)

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By Ruddles
05th Jun 2023 12:01

Clients have my business mobile number. When appropriate I just divert it to the office number. I believe that some providers/phones allow you you to re-direct calls from contacts on an individual basis - ours doesn't but it's never really been an issue for me. Most clients tend to default to the office number in any case.

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Caroline
By accountantccole
05th Jun 2023 12:13

Two phones - try to ignore the work one out of hours!
It is more of an issue of avoiding people having to make international calls for me, so I have whatsapp available for them to be able to use for calling.

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By mbee1
05th Jun 2023 12:28

We all have a business mobile so we can either answer it, divert it or ignore it.

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By johnthegood
05th Jun 2023 12:32

Landline number? whats that again? oh yeah that line in the office no one ever calls anymore

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Replying to johnthegood:
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By DKB-Sheffield
05th Jun 2023 12:58

johnthegood wrote:

Landline number? whats that again? oh yeah that line in the office no one ever calls anymore

Or in HMRC's case... thousands of people call... but NOBODOY ever answers anymore.

I'm mobile-only. I have a landline number on divert to it. I don't always answer - particularly evenings/ weekends. I prefer being able to see who is calling (or has called) - than the lottery of picking up a random call - particularly useful for certain PITA clients! However, I'm a SP so that may make all the difference.

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By Mr_awol
05th Jun 2023 13:53

Or just a constant, centralised, number that helps maintain a somewhat more professional image that running off gmail addresses and mobile numbers?

Ported to a hosted/IP PBX it gives the best of both worlds - handsets, headsets, mobile apps, voicemail, etc and given how cheap it can be for multiple lines/extensions/users i fail to see why anyone wouldnt have a 'landline' these days.

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By Mitch
05th Jun 2023 12:55

The only business contacts I've given my mobile number to are my IT guy and BT (who need to send me a code to verify that I am me?). I would never give it to clients. They know the office hours are Mon-Fri 9am-5pm. If they call outwith these hours then they just need to leave a message (unless I'm waiting to hear from them and I can see their number on caller display). It is amazing how much work you can get through in a evening if you can just ignore the phone.

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By Mr_awol
05th Jun 2023 13:56

I have a handful of clients who have my mobile number, but avoid this wherever possible and staff are told not to use their own mobiles to call clients - unless they use the firm's VOIP app, that is.

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By Southwestbeancounter
05th Jun 2023 15:17

I do what you are suggesting - 'top tier' only - as clients will ring/text at all times otherwise.

It works well - on one rare occasion when I gave my mobile number out to a book-keeper who urgently needed it and then she didn't think and gave it to her son I told him I rarely took my 'private' mobile to work and asked him to ring the office phone another time and when he kept ringing the mobile I just ignored him until he got the message!!

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By I'msorryIhaven'taclue
05th Jun 2023 15:30

I use a pocket landline number, for top tier clients only, diverted to my mobile phone.
https://www.pocketlandline.co.uk/
£10 month, unlimited calls, very easy to deal with.

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By lordofsums
06th Jun 2023 09:13

Two phones, one work and one personal.
Leave the work phone, turn it off, whatever outside of 'normal' hours

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By BV
06th Jun 2023 10:01

If I am at the office, they can phone me there. If I am not at the office, I am either with another client, driving, or not at work, and I don't want them phoning me so I don't give out my mobile number at all.

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By towat
06th Jun 2023 11:12

No Never, we have an "office mobile" that stays in the office and is used for texting and whatsapp etc, in theory we can divert the office phones or even take them home as they work through the internet, but we rarely do.

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Della Hudson FCA
By Della Hudson
06th Jun 2023 11:30

If I'm not logged on for business (our VOIP phones work through our laptops) then I'm in a meeting, driving or not working. In other words I'm not going to answer work calls on my mobile other than from my team.

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By PChapman
06th Jun 2023 11:41

I Only have a mobile
When I set up my practice (Sole practitioner) I chose not to have a landline at all
1) easy to screen calls
2) easy call log - useful for billing the time
3) mobile office: I can work from anywhere with internet access

I just send out of hours calls to the voicemail and treat whatapp, texts etc the same as emails and only answer them during office hours

I'm considering a 2nd mobile to keep a work mobile and home mobile seperate. But as long as you are disciplined and don't answer work calls, texts, etc, outside of work hours your customers will respect it.
I get the occasional one: who I tell "I will call you back in office hours"

we are accountants, not emergency locksmiths; there is no reason why a client needs* to talk to us outside of office hours.

*wants to, because it is convenient for them, but don't need to!

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By SkyBlue22
06th Jun 2023 15:31

I have a business mobile which gets turned off when I'm not working. Only a few have my actual mobile number, most get either my office number or my direct dial, both of which go through Microsoft Teams. I have a few clients who insist on using Whatsapp!

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By pauld
07th Jun 2023 12:42

All clients have my mobile number. I am a sole practitioner and do not keep to set hours in the office as work from home half the time, and so want clients to always be able to get hold of me during working hours. Messages that are left on my office phone are emailed to me (VOIP system) and so I can call them back on my mobile straightaway if required. The number of calls I have had after 6pm is minimal over the last 20 odd years and so works really well for me.

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Morph
By kevinringer
12th Jun 2023 10:39

I have given my mobile number to a few clients, but other clients can be resourceful when they want to be and have found me through WhatsApp or Facebook.

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