Has anyone any experience of an FPS generated for RTI submission showing different numbers to the XML data actually filed with HMRC?
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It's a long time ago but I once had this where three employees' details (out of 30 or so) were duplicated. Or, rather, the previous month's cumulative details were shown as well as this month's.
I only resolved this after prising HMRC's numbers off them. Took four months.
...the previous month's cumulative details were shown as well...
I've had exactly the same happen using Sage's Snowdrop payroll offering - the prior month's RTIs were, in places, duplicated on top of the current month.
Much as above, we only realised the issue when Debt Management got involved - to make matters worse, HMRC had been mis-allocating subsequent monthly payments against the fictitious "debt", and continued to do so even after we'd explained that there was an issue, further confounding any attempt at understanding the underlying problem.
Took about 9 months to fix, all told. I've got no advice but sheer persistence I'm afraid.
Two years ago the new year version of moneysoft showed different figures on the FPS reportto those filed. They assured me that the right info had gone to HMRC and when the fix came out the FPS info was corrected and matched HMRC figures.
Whose figures are correct - yours or HMRC - for the salary paid?
and matched HMRC figures.
Whose figures are correct - yours or HMRC - for the salary paid?
Ooooh - let me guess, Marion.
Is there any chance that there was an amendment/correction post-RTI submission? Are we talking about last year or current year? What do the final/most recent XML reports show for YTD?
Had exactly the same, didn't know I could look at an xml thingy to see the difference, all I knew was the report to HMRC was as shown on our rti summary (except it wasn't). Had to do a EYU to correct.
Didn't bother contacting Moneysoft as have had unhelpful responses in the past, but will have to if this happens again, seems very random
We have had very similar issues. The 'EMP' form which we send to clients shows the figures we have input but occasionally when viewing the RTI data sent to HMRC we see differing figures and of course HMRC say WE have to do EYU.
just got another one, the amount returned seems to be nine times what it should have been and there seems to be no rhyme or reason to it. Debt management chasing and now I have to do another EYU...wondering now how many more are going to turn up
I have had problems with RTi, especially for workers with awaiting their NI. HMRC has a 'Known' problem that their software increases the reported salary by the amount from the previous month. took nearly a year to find this out and no work around, just EYU to fix it