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Moneysoft Crashing on Hosted Desktop

Moneysoft Crashing on Hosted Desktop

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Since moving over to my hosted desktop there is one issue which is bothering me

Moneysoft Payroll keeps crashing

It has been re-installed but with the same issues

I have asked Moneysoft and they are not aware of any issues but they have not tested the product on a hosted desktop solution

Anyone else experienced this?

It seems to crash largely when I do a PAYE codes download

thanks

RM

Replies (11)

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By chatman
27th Feb 2014 23:17

Sounds like the hosting company's fault.
TBH with a hosted desktop, I would have thought this type of thing was down to them. Why aren't they talking to Moneysoft, and posting questions on AWeb?

Thanks (1)
Kevin Salter
By Kevin Salter
28th Feb 2014 07:53

Moneysoft and hosted

We are running this with no problems.....which "hosted desktop" are you using?

 

Thanks (1)
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By davegibson00
28th Feb 2014 08:49

We're fine

Running around 150 payrolls with 3 licenses of Moneysoft Payroll Manager on Hosted Desktop UK.  No issues here.

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By ShirleyM
28th Feb 2014 09:16

@Redman

Have you tried running it on different PC's? If it crashes regardless, then it would indicate a hosting problem, but if it only crashes on one PC, then it could be something to do with that PC.

ps. I may be talking rubbish as I don't know much about hosting and how much it relies on the local PC.

Thanks (1)
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By chatman
28th Feb 2014 09:34

Why isn't the hosting company doing this?

I don't think the OP should be investigating this problem at all, other than to ensure the hoster is trying to resolve it. What is the point of hosted IT if you have to do it all yourself? Moneysoft PM seems to work fine for everyone else, so it seems like a problem local to the machine it is running one.

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By redman7
28th Feb 2014 09:34

thanks all, I'll go back to the hosted desktop provider and ask them to investigate, just wanted to see if anyone else was having similar issues 

 

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By mumpin
28th Feb 2014 13:18

Moneysoft and the cloud

I've been using Moneysoft and keeping the files in Dropbox.

To be fair, Moneysoft don't recommend this approach due to possible file version conflict issues.

I haven't had any file conflicts but it does tend to hang a bit. I'm running about 40 payrolls and mvoing between them can be quite slow as i get issues with hanging/freezing.

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By mumpin
28th Feb 2014 13:22

Paye codes download...

I'm pretty sure that i tried this in the past and it did crash.

That was when i phoned the helpline and found that they didn't recommend Dropbox for file storage.

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By Catherine123456
28th Feb 2014 14:24

Firewall?

I have just started experiencing problems with Moneysoft and my antivirus software. I had to disable my firewall to send an FPS this month then enable it straight after. Haven't tried downloading anything yet so may find the same problem there! It just seems to happen with Moneysoft.....at the moment!

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By Tony Nabarro
28th Feb 2014 14:40

PDFS

Sometimes Moneysoft crashed when dealing with pdf reports. Otherwise no problems. We use Hosted Desktop UK.

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By Hosted Accountants Ltd
20th Mar 2014 15:59

Moneysoft generally fine...

We have dozens of firms using this - it is by far the best represented payroll product amongst our users, who are all accountants.

I strongly agree with the others - get the hosting company to investigate it. I would also say, however, give them a bit of a break especially if the software vendor hasn't tested it under such conditions and may need more time!

Dan

 

 

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