I have been using Moneysoft payroll software for many years without any issues.
Recently, HMRC came back asking one of my clients, requiring that the payroll for 5 months of previous tax year 2020/21 be resubmitted correctly because the months where he was not being paid should be put down as a "period of inactivity" through EPS rather than £0 FPS.
After trying to figure out the issue through online support notes, I called Moneysoft on the 084 number. The support agent mentioned that this is not a requirement, and there is no option in the software for EPS, and only £0 FPS can be submitted. However, HMRC's website is quite clear on this (https://www.gov.uk/guidance/what-payroll-information-to-report-to-hmrc#e...).
Just wondering if anyone else come across similar issues?