We have recently started using Moneysoft. I submitted an RTI submission to HMRC through Moneysoft for Sept payroll and when I viewed online on our HMRC account the ERS NI, EES NI, and TAX were not the figures I submitted, they were higher. I contacted HMRC who said they would investigate and told me to pay as per the RTI I submitted. I have since submitted the RTI for October and the same thing has happened. The figures are not as per the RTI I submitted from Moneysoft they are again higher. Has anyone else encountered this problem whilst using Moneysoft? The only reason I ask is because the advisor said it could be a problem with the software and to go back to them. Frankly on another issue I had I found them very unhelpful and abrupt so am reluctant to do this. Thanks in advance.
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Moneysoft or HMRC ?
I know who my money's on.
If you've a couple of days to spare, trace through the HMRC site to see if any interest or penalties have been added on. If they have, payments for later months might have been allocated to cover them.
Thanks for reply.
No I've already reconciled back. I've just come off the phone to HMRC and they have to refer it to their "experts". Its only gone awry since we changed to Moneysoft.
Thanks for reply.
No I've already reconciled back. I've just come off the phone to HMRC and they have to refer it to their "experts". Its only gone awry since we changed to Moneysoft.
You changed mid year ??
That's very courageous.
Unfortunately, it could well be the source of your problem.
How far are you out ? A few bob ? Hundreds ? Thousands ? If it's a lot, it's almost certainly duplicated records.
Unfortunately the timing was out of my hands. The decision was taken by a director.
All the figures were reconciled back and balanced when loaded onto Moneysoft. Thanks for reply.
Ah well. It's all his fault.
There would have to be compelling reasons for me to change mid year. I'd never do it on a whim.
As you say you have recently started to use MoneySoft did you previously use another payroll system in the tax year?
If so it's almost definitely duplicated employee records. This is not exclusive to MoneySoft and really is an HMRC processing error.
I've also had HMRC duplicate records in year when there has been no change in software / what's being processed.
This is likely to take you months / years to sort out if you bother. My advice is to keep submitting & pay the correct amount and when HMRC start chasing for the non existent debt ask (forcefully) for it to be referred to the disputed charges team.
Thanks for your reply. Payroll was processed externally. They have already referred it to the disputed charges team.
Just to make you aware. HMRC will often, in this situation, start issuing you with revised tax codes taking away your employee's Personal Allowances.
That then has to be sorted out individually by the employees who will need to go through the pain barrier of a) making contact with HMRC, b) getting the HMRC operative to understand no, they don't have two separate employments with you c) getting HMRC to issue new tax codes and d) having HMRC explain that it's all your fault & you must have made the errors.
I agree with the above, the problem would not be Moneysoft, it is to do with changing software.
I would check that the payroll ids you entered are the same as previously used and, if not, then resubmit. It is not possible to get a duplicate enployment removed by the employer - each employee has to call up which is not ideal so resubmit if you can.
The only issue with duplicating data I can see is if a combination of things happend during the switch of software.
Each employee has a unique id, some software use a random generated key others use numbers or letters set by you when adding employees.
If these change at all, usually as a result of a change of software, hmrc assumes 2nd employment.
It's not as simple as accidently submitting the same rti submission twice as the next one would correct totals.
Might be a cheeky suggestion on my part, but has anyone thoight of just filing an eps to correct hmrc totals by the difference?
Then restore an old backup prior to the eps submission and continue on with future rti submissions.
Print and send this thread to HMRC.
Then ask HMRC to resolve.
Tax agent or taxpayer bearing the time and resources cost is inexcusable .
They won't just amend the codes from their end unless it is a large payroll, either resubmit to remove the duplicate employment or issue P45s for the duplicate employment. Or each employee will have to call up.
They would not help me from the employer side when it happened to me and I had to go into the employer's office and speak to each member of staff individually (had emailed them but no one called HMRC).
The pension scheme I use requires employee ids which were not needed before, now I know about this it won't be happening again.
Was there any SMP included in your September submission. I find that when there is such a reclaim, gross figures are processed by HMRC, and later on, you file an EPS to supply the SMP figures. We have received debt recovery letters in the intervening period