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Moneysoft - RTI submitted but not recorded

Anybody else had / having this issue?

Didn't find your answer?

I've just completed this month's payroll on Moneysoft and have submitted the RTI which was acknowledged on the system in the normal way. However, I've just gone back in to print the payslips and everything is blank for the current pay period.

I obviously dont wish to re-do and resubmit, as the original submission has been sent as far as I'm aware. I've reported to Moneysoft and am now waiting for a response, but I'm just wonderig if anybody else is having (or has ever had) this issue, and if so, do you have any advice?

Many thanks in advance of any assistance.

 

 

Replies (10)

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By zebaa
04th Sep 2021 10:42

No, I just submitted RTI data today, no problem.

Thanks (1)
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By Matrix
04th Sep 2021 12:20

Check you are looking at the correct month. Moneysoft moves on a month once you have submitted.

Otherwise go back to the back up version. Or maybe you haven’t saved or backed up or had two versions open which Moneysoft doesn’t like.

Thanks (1)
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By I'msorryIhaven'taclue
04th Sep 2021 13:41

I had one company at the end of August which had its RTI submission acknowledged by HMRC in Moneysoft, but which failed to email me a filing confirmation. I phoned HMRC Tuesday, and they confirmed receipt of the RTI.

What does the bar across the top of your RTI for August say (eg "filed on 31st August", or otherwise?). Regardless of what it states, you can click on the RTI submission bar (for any given month) and drill down to the RTI data that was sent to HMRC - which might involve some right-clicking - along with a HMRC filing confirmation reference. At least you'd know it was filed.

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Replying to I'msorryIhaven'taclue:
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By Merseyside Mike
05th Sep 2021 21:53

Thanks. I've just checked and I've had the email confirmation from HMRC that the submission has been filed, but Moneysoft is still blank. The RTI Schedule is still showing that nothing has been filed.

As Matrix mused, it may well be that I had two versions open which caused a blip.

Either way, I'm satisfied that HMRC have had the submission so I just need Moneysoft to get back to me to explain what needs to be done to correct the system.

Thanks everyone for taking the time to respond.

Thanks (1)
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By Felicity Chrysanthou
09th Sep 2021 10:19

I have had this problem, not recently but in Feb, I didn't notice until the next submission so resubmitted it as correction of an earlier submission. Thought it was me until a client using payroll manager had the same problem for several weeks running more recently. Hope this helps to realise you aren't going mad, it's not you but I don't know what causes the problem.

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By cunninghamat
09th Sep 2021 10:58

I havew had this problem but only with one of my payroll clients. I now enter the data, print payslips and summaries then save the data and perform a backup before sending the RTI. It also enables checking of the data entered prior to sending the RTI. I then perform a further backup once the RTI has been sent.

Thanks (1)
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By Merseyside Mike
09th Sep 2021 11:37

Thanks everyone for taking the trouble to reply. As you can probably guess from my comments, I'm an employer and not an accountant. I hope however that when I post, they are genuine requests for other people's experience on a specific query and I'm not just freeloading for advice that I should ask my accountant about!

By the way, on the initial query, I've resubmitted the payroll data to ensure payslips etc are are correct, but have not resubmitted the RTI. I am told that when I do next month's I will receive a warning to show there is an overdue submission which I can click on and it will then not appear again.

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Replying to Merseyside Mike:
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By Samantha20
09th Sep 2021 12:20

Thanks for the update. I am slightly confused about what happened.

Are you saying that you finalised the payroll and submitted the RTI and that after the submission you found that the payroll adjustments that you had put through had disappeared?

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Replying to Samantha20:
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By Merseyside Mike
09th Sep 2021 14:50

That's exactly it.

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By kevinringer
09th Sep 2021 13:04

We're having this problem with Moneysoft for CIS: the RTI is appearing on the employer's BTA but the CIS300s are not. I've checked the Moneysoft CIS3000 file submitted to HMRC and all looks correct, as does the IRMark back from HMRC confirming receipt of the CIS3000. So I reckon it's a HMRC internal problem. We're currently liaising with HMRC.

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