Moneysoft update not working

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Just did the latest Moneysoft update and now I can't access the payroll software (I have Mcafee anti-virus software), I have contacted Mcafee and they have informed me to contact Moneysoft (they are aware of the issue), which I will do first thing tomorrow morning.

In the meantime I was just wandering if anyone else has experienced the same problem and have successfully resolved the issue.

Thank you in advance, Claire

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By jbaccsol
02nd Aug 2017 22:32

Hi I had the same problem which I think is caused by a McAfee update on 31 July which blocks the Moneysoft update. McAfee advised me to uninstall and reinstall Moneysoft. I did that and it worked. Apparently Mcafee will sort it on their next update!

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By Cheshire
03rd Aug 2017 08:18

This was covered on here a couple of days ago, if you do a search or look back down the threads you will find it. Also Moneysoft put a message out. Feed it back to McAfee because they are denying it is them and it clearly is as it's working fine with other AV software

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By ClaireShort
03rd Aug 2017 09:23

All sorted now, I got mcafee to take over remotely and resolve the issue (uninstall/install -they saved the download to my desktop).
Fingers crossed it doesn't happen when the next update is due.
Thank you for your help.

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By DMGbus
01st Dec 2017 08:11

Today a client tells me that their AVG AntiVirus software objects to the latest Moneysoft update, saying that " the file is infected with FileRepMalware. "

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