Share this content

Moneysoft & Windows

Conflict

Didn't find your answer?

I updated my laptop to the latest Windows 10.

Moneysoft won't work now. Doesn't even let me file RTI submissions.

Moneysoft says "Operation not supported on selected printer" but it won't let me change the printer. Anyone experienced anything similar?

Replies (8)

Please login or register to join the discussion.

avatar
By sarahg
11th Apr 2021 13:43

Can you do anything at all?

Do you have multiple monitors?

Thanks (1)
Replying to sarahg:
avatar
By mumpin
11th Apr 2021 16:04

Its a laptop. No monitor attached. Thanks

Thanks (0)
Red Leader
By Red Leader
11th Apr 2021 13:51

I've been using Moneysoft on Windows 10 for over a year.

Thanks (1)
Replying to Red Leader:
avatar
By mumpin
11th Apr 2021 16:05

It worked fine until last night when the laptop wanted to install the latest version of windows 10.

Thanks (0)
Replying to Wanderer:
avatar
By frankfx
11th Apr 2021 15:47

Wanderer wrote:

Does this help:-
https://moneysoft.co.uk/support/windows-10-default-printer/

VT had problems with the a recent Windows update

Resulted in a code rewrite.

Any chance of moneysoft rewriting code, to ensure users are not inconvenienced?

Issues of this nature seem to be a compelling reason to use cloud software.

If those providers had a glitch then reasonable excuse against HMRC penalties may be easy

Thanks (1)
Replying to Wanderer:
avatar
By mumpin
11th Apr 2021 16:07

That does help a bit because I can see that no default printer is installed. I used to print to pdf. Then if I did need a hard copy I could access the pdf from the cloud on the office pc. There is no pdf printer option to install.

Thanks (0)
Replying to mumpin:
avatar
By mumpin
11th Apr 2021 16:29

OK I had to make One Note for Windows 10 my default printer.
Then Moneysoft started working again.
Thanks for all your help! Much obliged.

Thanks (2)
Share this content