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MTD Agent Services

Confused about MTD process

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Oh dear. How is everyone else faring with MTD?

My issue is that I set up an agent services account, and linked my existing authorised clients to my ASA. None of these clients have activated MTD.

However, a new client had activated MTD (by mistake) and then wanted me to act as their agent. When I went into my ASA I saw I wasn't enrolled for VAT, which meant I couldn't request authorisation of any new clients. Instead I had to enrol for VAT for Agents first... So, I clicked on the various buttons and it asked me to enter a VAT number. So I did, I entered the VAT number of this new client.

Then HMRC sent MY authorisation code for 'VAT for Agents' to my clients address.. The client sent it to me, I've entered it and now I am active for VAT for Agents, but it has their VAT number attached to it in my ASA.

So, my question is this - does it matter that I have this VAT number attached to the service in my ASA? Should I have done things differently? Do I still need to authorise this client in my ASA? Do I also authorise them through my online services account?

I'm confused :-(

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15th May 2019 22:25

Don't worry.

All this will be a thing of the past with MTD.©

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16th May 2019 05:22

The thing is if HMRC was a commercial company running a web site it would have been obvious what was required and also supplemented by help links.

I've completed a few HMRC webinars (think the worse one for this was for trust registration) and I've lost count of the times when the speaker had to explain what was required and often give a workaround for something that was not obvious. Similarly when the system required a piece of information to proceed which didn't exist or was next to impossible for anyone to know. (Think along the lines of passport numbers or UTRs for people who set up a trust but died 30 years ago).

The standard of HMRC systems is so bad, if we did not have to spend our lives helping them to work they would be a complete joke. No-one would buy from e-bay or Amazon if HMRC designed those sites.

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to Wanderer
16th May 2019 13:13

Wanderer wrote:

The standard of HMRC systems is so bad, if we did not have to spend our lives helping them to work they would be a complete joke. No-one would buy from e-bay or Amazon if HMRC designed those sites.

This has always been my gripe about HMRC IT.

If they were a commercial organisation, they wouldn't impose their steaming pile of poo on customers but would present a system customers wanted to use (or at least felt happy-ish to use). If they didn't, customers would vote with their feet.

Instead, HMRC abuse their monopoly position to treat us all like mugs. They dream up the most obtuse "solutions" possible, they don't then road test, they don't (really) want feedback, they're extremely reluctant to modify and, when they do, it's done in the most half-baked fashion imaginable. Where's the Monopolies & Mergers Commission, or whatever they're called now, when you really need them?

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16th May 2019 06:08

Kentnix wrote:

Then HMRC sent MY authorisation code for 'VAT for Agents' to my clients address.. The client sent it to me, I've entered it and now I am active for VAT for Agents, but it has their VAT number attached to it in my ASA.

How long before HMRC starts issuing penalties to your client for not being registered under MLR?
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By lja20
16th May 2019 08:16

If its any consolation, I did the exact same thing...I resolved by setting up a new ASA and will ignore the authorisation on the old one when it arrives at my client.
I believe all my existing VAT clients have now ported to the MTD ASA - but it is extremely difficult to tell!!

My first MTD VAT will be processed in the next couple of weeks (monthly VAT return)...lets wait and see.

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By Kentnix
to lja20
16th May 2019 09:44

Hi lja20,
Does that mean when you go into your new ASA you have VAT for agents as an active service?, thanks

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By lja20
to Kentnix
16th May 2019 14:11

I think so, at least it told me it has linked my existing VAT clients.
I plan to leave the other ASA redundant.
EDIT: just reread your question, no, the new ASA account doesn't have VAT for agents as a service (it has no services added) - my 'understanding' is that you see this via the old Agent VAT account - where you can also see your clients, as these clients are all linked (in theory) to my ASA. I have not yet added 'new' clients so not sure if they will appear on this old Agent VAT or new ASA....as you can tell, I am basically just muddling along..rightly or wrongly! I will 'know more' once the first MTD is actually filed. Its certainly not an intuitive log in process!

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By SXGuy
16th May 2019 09:00

I think you may have got confused and done a few things wrong. It appears you have registered as a VAT agent using your clients VAT number. Doesn't sound right at all.

What you should have done, is gone back to your old HMRC login, sent authroisation via that, then once the client was added, go back to the ASA account and link the client to that.

Basically what you have done, is sign up for VAT for Agents under ASA using a client VAT number, when what you should have done, is use your existing VAT for non reg agents to authorise then transfer them over.

No idea how you fix it, but id suggest cancelling the agent code (as its now linked to your client, not you) and perhaps start a new ASA account.

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to SXGuy
16th May 2019 09:08

I think SXGuy is probably right that setting up a new ASA is the best bet.

The Vat number is used to identify the legal entity that holds the ASA. Hence changing that may not actually be possible - in the sense that they may not have written a "journey" to do that.

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to johnhemming
16th May 2019 09:12

johnhemming wrote:

I think SXGuy is probably right that setting up a new ASA is the best bet.

The Vat number is used to identify the legal entity that holds the ASA. Hence changing that may not actually be possible - in the sense that they may not have written a "journey" to do that.

Written a journey ?

No wonder folk have problems understanding what software geeks say.

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to lionofludesch
16th May 2019 09:25

lionofludesch wrote:

Written a journey ?

No wonder folk have problems understanding what software geeks say.


Hence me using the quotation marks. The idea is that by moving from one page on the browser to another you do something (ie change the VAT number). At some stage it will probably be possible, but they will be doing checks like whether the registration post code is the same and things like that.

Because the navigation between pages can involve a number of pages the word "journey" is not unreasonable.

This is, however, also why cloud software can be quite clunky. I personally like to write cloud software that does things without moving from page to page. That, however, is harder to do.

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By Kentnix
16th May 2019 09:42

Thanks for all your replies. I really wish I'd kept some screen shots of what I did, so I don't do it again!

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