I apologise if this has been asked before, but my search of any answers came up blank.
Using my own partner's company as an MTD guinea pig, I set it up early for MTD and submitted the March 2019 VAT return under the new regime. So far, so good. He had an email on 21st March stating that the DD was being transferred over on 3rd April. Come to 14th May and he gets an email from HMRC saying that the Direct Debit has been rejected by his bank and he must pay immediately. His bank account had more than sufficient funds, so I can only imagine that the "transfer" of the direct debit hasn't been successful.
Has anyone else come across this yet? We're going to have some seriously unhappy clients if their DD's start failing and they have to spend their time setting up new ones! I've emailed HMRC but of course they're rather busy at the moment and I suspect they'll just say "speak to your bank". I'd be interested to know if this is just a freak one-off or something else we're going to have to be aware of?