I have signed up for an Agents Services Account (ASA). The relevant clients are authorised for VAT in the ASA. .In my Quickbooks I have set up making tax digital for VAT. When it came to signing up the first client for MTD for VAT via Quickbooks the message came up on the screen 'We can't connect to HMRC'.
I phoned Quickbooks and was told that the client had to have a VAT digital account for this to work. The support did not appear to be particularly clued up, so I thought I would ask. Some of my clients have never created a digital tax account because they have not needed it and didn't want one and some haven't a clue how to access it even if they have set it up.
Does this problem in the process make sense to you? Specifically does the client have to have a digital tax account (ID) for VAT for me to be able to file the MTD VAT returns? Does this 'Can't connect to HMRC' message in Quickbooks mean what the helpline told me?
And it seemed to be going so well!