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MTD - Front of house CRM

Invoicing on a front end CRM and compliant with MTD

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Hi

Apologies as I suspect this has been asked before. 

Would you be compliant with MTD if you were to process all your invoicing on your CRM and then effectively put a daily transaction on your accounting software to reflect the sales and VAT? 

We are a very high volume business and our CRM is superb for data and reporting. There are many benefits in regards to automation for it to be done via a CRM and then a daily transaction entered onto say, Xero. 

Would we be MTD compliant? 

 

Thanks in advance 

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11th Jul 2019 09:50

simongroupcm wrote:

.... and then effectively put a daily transaction on your accounting software to reflect the sales and VAT? 

You need to give exact details of this process for anyone to advise.
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to Wanderer
11th Jul 2019 10:05

It would be a daily invoice to reflect all the sales that have occurred and invoiced on the CRM.

This would be posted to a generic sales ledger as the individual customer details and transactions would be on a different software.

It's what my previous practice used to do, invoice and track jobs on CCH, then reflect this on Xero with a sales transaction at month end to reflect net sales and VAT on the accounting software.

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to simongroupcm
11th Jul 2019 10:30

simongroupcm wrote:

This would be posted to a generic sales ledger ..........

You need to give EXACT details of this process for anyone to advise.
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11th Jul 2019 10:35

Daily sales totals are fine for MTD if you're operating on the retail scheme.

If you have more than one rate of VAT you need to put daily sales totals per rate of VAT.

I have no idea what anything else in your post means because you seem to think we all know what you mean by your CRM system. Is it a till?

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to Duggimon
11th Jul 2019 10:39

CRM = Customer Relationship Management.

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to Wanderer
11th Jul 2019 13:17

Well I got that much from google, I have no idea what the system he's talking about does. A CRM system could be a Rolodex of addresses or an all singing all dancing AI system that runs your business.

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to Duggimon
11th Jul 2019 13:29

Apologies for the confusion.

Our CRM is a software that the company uses to manage all details of customers, all transactions, all documents - pretty much the business.

We currently import all transactions (Sales orders / Sales Credits) from our CRM daily and invoice from our accounting software. (Sage50C)

However, the question has been raised due to the capabilities of our front end software (which can be thought of as an order processing tool for this part) that can invoices and the sales ledger be managed on that and then a daily invoice raised without the details of all sales taken that day.

I wasn't aware of the Retail Scheme for VAT - I now am. And I am effectively asking can we operate like that. However, as the company I am referring to is not classed as Retail - this is most likely not going to be an option for us and we will continue to have to import all sales orders into our accounting software to raise the invoice there.

Thank you for your help

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to simongroupcm
11th Jul 2019 13:28

Just for clarity our CRM is Salesforce - hope this helps

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to Duggimon
11th Jul 2019 12:11

Thanks

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11th Jul 2019 12:38

The key information omitted is whether this is a retail business.

We assume so as this is "high volume" but doublespeak like "front end CRM" doesn't help us understand the process.

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to lionofludesch
11th Jul 2019 12:50

Googling the OP's company this isn't a retail business.

The key information is how the CRM, which produces the invoices, links to the rest of the accounting system.

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11th Jul 2019 13:33

You can always play the "unreasonable cost or effort" card.

It's not like you've been jotting down a list of invoices on the back of a ffag packet, is it ? This is proper software.

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