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MTD Sign up was actually pretty easy

Positive comment for MTD sign up for once

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I see a lot of threads regarding difficulties in signing a client up for MTD, but i just done my first client today, and i have to say it wasnt really that hard.

Once you have managed to find the correct login pages for HMRC, created a new organisation ASA account, then link your previous gateway account to it, requesting a switch over to MTD was pretty straight forward.

Once i received confirmation that the client had successfully switched to MTD, i simply followed the process via my accounting software to link my Tax Account and Horay, everything working fine.

If anyone needs some assistance ill happly help.

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06th Jun 2019 10:19

Can you get my client to successfully switch to MTD ?

Bearing in mind he doesn't have a Gateway account ?

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By SXGuy
to lionofludesch
06th Jun 2019 10:26

As far as I can see, he doesn't need one, if you use your own to submit vat returns, that's all which is needed.
At the very most, you require and email address for him to click a link to confirm the switch over.

My client doesn't have a gateway account either.

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to SXGuy
06th Jun 2019 10:56

Well, I'll be doing this sometime next month.

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to SXGuy
06th Jun 2019 14:12

I thought you had to sign them up as well even if you file returns through your account - is that not the case?

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By SXGuy
to Margaret Bell
06th Jun 2019 14:14

Yes, but they get an email with a link to click. They don't need a gateway account.

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06th Jun 2019 10:52

Like SXGuy we haven't found the process that difficult (so far!).

This was however aided by reading all the other threads on AWeb and taking into account all the early adopters difficulties, so thanks for that!

We were quite methodical and waited until late to register our ASA, followed the HMRC webinar to do that, although the webinar didn't always exactly follow the process and screens worked through weren't exactly as HMRC displayed.

Then we worked through the taxpayer sign up and produced a 'how to' with screen shots to explain the whole process to clients.

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06th Jun 2019 12:59

I agree it sounds a simple process my difficulty is still with clients who have no idea how to use a computer package or a computer .

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By SXGuy
to GHarr497688
06th Jun 2019 13:21

Yes I could see that being an issue. Luckly for me, I do the book keeping for all clients who have been hit with mtd.

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to SXGuy
06th Jun 2019 13:29

Gordon is right that there is an issue, but I do think there is a technological solution which does not necessarily require professional bookkeeping.

My view is that ideally there would be someone with accounting experience keeping a weather eye on the situation, but I have managed to get people previously doing handwritten accounts onto MTD.

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to johnhemming
06th Jun 2019 17:22

With my clients it’s too much too soon as identified by HOL report on MTD . Hmrc have made it stressful which makes you give up as you feel unable to cope . I am one of the most proactive people you could wish to meet but this defeats me. Looking at all of Aweb and what others are saying surely that proves that the way Hmrc are handling this must have some fundamental flaws that long term are not in the interests of anyone . My main problem right now is the extent of the change and the fact Hmrc call waits are two hours and replies to letter take two months. So I ask how can anyone say they are ready ?

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By SJRUK
06th Jun 2019 13:47

I'm still struggling as have been waiting for nearly 3 weeks for our activation code to add the VAT services to our new Agent Account.

However, I have signed up a couple of clients to MTD via their own GG log in and that was straight forward.

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to SJRUK
06th Jun 2019 14:09

I think the AW forum is the best place I know on the net for details of problems with MTD. Normally MTD works well, but you will not find a more exhaustive list of the problems that have occurred than in these pages.

That is a useful situation as it enables finding how to resolve the problems.

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By acceje
to SJRUK
07th Jun 2019 09:23

I also waited three weeks for an activation code which didn't come - I asked for another code hoping that it will come this time.

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06th Jun 2019 14:17

Has anyone noticed that sometimes you are asked for a client email address and sometimes you're not? I can't work out why this might be? Clients don't need to respond to the email for sign up to be successful in any case. Done approx 150 sign ups now.

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By TessaW
06th Jun 2019 15:24

I'm a bit confused. Did first client on Monday - all straightforward, had to put in vat reg no, date of reg for vat, company reg no, corporation tax UTR. Client sent email & had to click on link to complete sign up. Got the confirmation of sign up the following day.
Today I aimed to do another client. Put in vat reg no, company no & that was it. Not asked for other info & no email to client with link to click on.
Maybe they have made it easier - will find out tomorrow. Seems odd that client hasn't been asked to confirm - perhaps the system has got overloaded.

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to TessaW
06th Jun 2019 15:33

It's very odd, I thought the same - that they were simplifying the process behind the scenes, but after a few clients with no client email address requested some clients did need an email address putting in. Either way, all the registrations processed with no requirement for the client to confirm their email address.

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By TessaW
06th Jun 2019 16:13

I signed up one client very easily at start of week. Got confirmation email within 24 hrs.
Was aiming to do 2nd client today & it was odd - with first client I was asked for corporation tax UTR among other things plus client email address & client got a fairly immediate email with a link to confirm the signing up. This time no request for tax UTR and although I provided email address the client has yet to have an email with link. So maybe HMRC have suddenly decided to make it easier & confirmation will come through tomorrow or maybe there was a glitch half way through. Not confident at the moment

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By Matrix
to TessaW
06th Jun 2019 18:35

Same here. I asked the client to click on a link which he never received. So I look a muppet and look as if I authorised the client without asking them. I now just get authority in advance.

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By ClaireB
to TessaW
07th Jun 2019 11:20

I have had no email either. More than 72 hours after signing the client up. Just called the VAT helpline and was told it may be because the system is very busy and to try again. I have attempted it again but there's now a standard message saying that I must come back at a later date and to file under the old system in the meantime.

I refuse to get in a stew about this, even though it's sucking hours out of my day each time I try and get an element of the process sorted.

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to ClaireB
07th Jun 2019 11:35

ClaireB wrote:
I have attempted it again but there's now a standard message saying that I must come back at a later date and to file under the old system in the meantime.

Sure - you're grand. You've carte blanche to file under the old system and join MTD at your leisure.

Don't waste your time fretting.

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06th Jun 2019 18:00

What confused the heck out of me is that there seem to be two different accounts with no obvious difference at the log in screen,

You seem to be able to get into a screen looking just like the old agent account in all its green glory

And a parallel account in gov.uk colours with a completely different screen and different options.

The only difference on log on seems to be which link you launch it from. Ie if you type your new ID in the old log in page,

https://www.access.service.gov.uk/login/signin/creds

you get the old school account, if you type them in from here you get the right one:

https://www.tax.service.gov.uk/agent-subscription/start

Despite the fact the latter goes to a page with the same web address as the former.

Do I assume the "old school" stuff is irrelevant?

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to ireallyshouldknowthisbut
06th Jun 2019 18:05

Web addresses are only a piece of information sent to the server. It doesn't have to give you the same response every time you use the same web address. It can also take into account other things in the session.

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to ireallyshouldknowthisbut
06th Jun 2019 22:02

I just cant believe it as every time I log in something changes - its crazy - and so confusing . Not as confusing as all the crap cloud software about though.

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By TessaW
07th Jun 2019 06:47

Apologies for earlier duplication. Had confirmation today that my client has been signed up for MTD so HMRC have given up (always or maybe sometimes) on the requirement for client to confirm the sign up. That is good news as I have a number of clients who have me as an agent precisely because they don't want to have the hassle of dealing with HMRC themselves & having to involve themselves in the sign up was going to be a problem. Add in the fact that a) they have to sign up for MTD if they fit the criteria & b) they have authorised me as their agent to deal with VAT matters, so why on earth they had to do further authorisation in the middle of the sign up I didn't understand

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By Anita14
07th Jun 2019 08:52

That’s good to hear for those like me who signed up for the trial (last December), spent many hours on the phone to HMRC and IT technicians to resolve issues with browser settings and screen resolution (because the original screens overfilled the page and had no scroll bars), spoke with bewildered HMRC staff who had cancelled DD mandates without understanding their own software, completed endless feedback forms and took part in webinars. So it’s all working fine now? Let’s hope that you can gain from our pain, but please don’t assume we were too stupid to follow instructions or just making a fuss.

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