Enrolled our June quarter end clients for MTD. 12 showing "open" in our software on the VAT page (QuickBooks Online). 3 showing "blocked" with an "undefined error" message occasionally appearing. Thought this may be an issue at QuickBooks side initially, but further investigation shows that the Business Tax Accounts's of those clients show "No returns due" under the next return section (whilst the other 12 show "next return due by 7 August").
Been on the phone to HMRC a number of times, totalling around 3 hours now. Told we'd get a callback from the technical team - the first time they called back and said "it'll be resolved over the weekend" and rushed the member of staff off the phone (quite rudely) - and the other times they've failed to call back.
This morning's hilarity was being passed over to the MTD Unit, only to be told that those 3 clients were July quarter end's on the basis he could see an April VAT return for each of them. He noted the Box 5 figure and submission date were the same for all of them... funnily enough, he was quoting our Firm's own VAT Return at me 3 times rather than the clients!
Anyone else suffered from a similar issue?