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My tax return submitted but “not captured” help!

I need my tax overview for my morgage application to progress. Been over a week and not captured!

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By DaveyJonesLocker
28th Apr 2021 21:06

If only this forum had a search function. Or if only you could scroll down recent threads.

Oh....wait.....

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Replying to DaveyJonesLocker:
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By Arransmith1
28th Apr 2021 21:09

Mate I’m new on this and under a lot of stress I’m clearly in need of help so there no need for the sarcastic comments.

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Replying to Arransmith1:
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By DaveyJonesLocker
28th Apr 2021 21:10

Why not ring HMRC. They're the ones who process the Return

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Replying to DaveyJonesLocker:
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By Arransmith1
28th Apr 2021 21:17

I have range them it’s a 3 week wait which I don’t have. The issue was not resolved in the other thread and there also was no timeframe given. The 3 weeks was a max so could be sooner. Just very stressed and desperate as I have money on the line.

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By Paul Crowley
28th Apr 2021 22:13

3rd one today
Blame the lender. Lenders decided that they trust HMRC and not accountants reports. They can read all these posts and identify the issue
Not HMRC's job to satisfy lenders
If you are desperate then get lender to phone HMRC
Send them an email with links to the 20 or so threads all asking the same question

My three submissions so far all had TYOs available within 48 hours, but that is no help to you.
my guess is you claimed SEISS or are due a refund of tax. Those are the issues recognised as causing problems.

If you look for similar threads from last year, there were NONE. It is a this year problem only.

HMRC are not lender's puppets.

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Replying to Paul Crowley:
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By Arransmith1
28th Apr 2021 22:16

I take your point but when it states it will be available in 72 hours I take that as gospel and applied on the strength of it. It’s only a receipt to acknowledge your return. I take your point i just want someone to state if they have actually had this issue resolved since April 6 because so far no one seems to have had it back who is in this position. Thanks

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Replying to Arransmith1:
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By Paul Crowley
28th Apr 2021 22:54

People who are not regulars never feedback once problem is resolved
Do as suggested
check daily

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Replying to Paul Crowley:
By SteveHa
29th Apr 2021 13:21

Paul Crowley wrote:

...my guess is you claimed SEISS or are due a refund of tax. Those are the issues recognised as causing problems.

It isn't all of them. I submitted one yesterday including SEISS and the TYO is available this morning. There is no rhyme or reason to this.

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Replying to SteveHa:
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By Arransmith1
29th Apr 2021 14:15

I think my accountant didn’t fill the Seiss section in the tax return properly and put the grants through as earnings (if there is a correct place to declare the grants) he has since amended and restated submitted hopefully this resolved it ?

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By armstrongbell
28th Apr 2021 22:13

It seems from the other threads that different people have heard different things from HMRC as to whether every return with a SEISS grant is affected and when they might be resolved. It's crazy for them not to realise that these are needed at a time when the property market is booming because of stamp duty concessions. These issues are very stressful as you say. I don't know whether lenders will make any changes to keep mortgages moving. That might be wishful thinking. They could possibly go ahead with the mortgage offer based on you producing the tax overview when available but make sure you are very confident that that will ultimately back up your figures otherwise you could get into difficulty. Meanwhile, just keep checking back on your tax account and hope it appears. Good luck.

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Replying to armstrongbell:
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By Arransmith1
28th Apr 2021 22:18

Thanks for your reply. Have you heard of anyone this year who has been in this position and had it resolved yet ? Thanks

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Replying to Arransmith1:
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By armstrongbell
28th Apr 2021 22:38

I don't have any experience of it I'm afraid. It's early days for submitting 2020/21 tax returns. I did one for a mortgage application and the tax overview was there very quickly but it didn't include SEISS claims or a tax refund and those seem to be the source of problems. The reason the lender wants the tax year overview is because it confirms that you have actually submitted the (same) figures you're providing for the mortgage. If an accountant submitted the return for you they might be able to provide a confirmation that the figures provided for the mortgage are as submitted. I don't know if the lender will accept that. Also the return has an IR Mark on it which is unique and the confirmation of submission of the tax return that you or the accountant received should show the same IR Mark. They might accept that as proof?

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Replying to armstrongbell:
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By Paul Crowley
28th Apr 2021 22:59

IR mark is complete bobbins
They are produced by software before submission and prove sweet FA
But Barclays and Santander do not know this yet

We made one up by pretending to submit, saving as PDF and it worked
BTW tax return had already been submitted in the same figures 6 months earlier

Lenders really are dumb

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Replying to Paul Crowley:
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By Arransmith1
28th Apr 2021 23:09

So I could potentially get a screenshot that would suffice ? My application is with Barclays. I’m genuinely not sleeping over this. It’s making me ill.

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Replying to Arransmith1:
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By Paul Crowley
28th Apr 2021 23:13

DEFINITELY worth a try
We have been asked for same on bounce back loan applications

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Replying to Paul Crowley:
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By armstrongbell
29th Apr 2021 11:47

but some software sends a submission confirmation back quoting the IR Mark? That is surely some proof because if you changed the data the IR mark would change?

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Replying to armstrongbell:
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By Hugo Fair
29th Apr 2021 13:12

Not that I'm endorsing Paul's 'option' but ... although you're right, the 'proof of change' is in the hands of HMRC (think of it as an audit trail or blockchain-alike if you're more up-to-date with tech jargon). As the comparator isn't available to a 3rd-party (such as a mortgage lender), they can't actually check the IRmark - but still tend to regard its existence as some sort of unknown authentication!

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By Paul D Utherone
28th Apr 2021 22:42

You are not alone. There are many others stuck in the same boat, it appears because returns with SEISS details are getting held up for review. Unfortunately there seems no way around it other that ring HMRC Helpline and see if they can nudge it along ... but reading further down the thread I see you have tried that already.

Agents are querying this with HMRC as well and getting no response sadly

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Replying to Paul D Utherone:
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By Arransmith1
28th Apr 2021 22:41

I have had it referred but I’m yet to read of someone who has come out of this at the other end

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Replying to Arransmith1:
By Paul D Utherone
28th Apr 2021 22:47

Unfortunately Agents are as stumped as you are as to how to get HMRC to extract their digit.

Once upon a time a complaint to your MP feeding through to HMRC would have created panic and an immediate response at tax office level, but there are no local offices, or staff responsible for specific taxpayers (customers) anymore, so we're all left with a dank cauldron that gets an occasional desultory stir by the powers that be.

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Replying to Paul D Utherone:
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By hfiddes
29th Apr 2021 11:50

...and my local MP's office has told me that Government is blackholing everything pretty much - to the extent that MPs have made a group complaint.

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By Duggimon
29th Apr 2021 14:03

It would possibly/probably be mortgage fraud but the tax year overview is just a webpage, you can save your un-updated 2021 TYO to your computer, open it in a text editor and put the right figure in for the tax bill then print that, it won't look any different to the actual one when HMRC finally pull their finger out, unless they amend your return after you file it and change the amount.

I don't offer this as a suggestion, merely pointing out how unbelievably stupid it is to demand a print out from a website as "evidence" when it's freely editable and when said evidence could instead be provided by a regulated professional with indemnity insurance. Mortgage lenders have no idea what they're doing.

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Replying to Duggimon:
By Paul D Utherone
29th Apr 2021 15:05

...or just buy yourself some "Novelty" documents from a website that relies on:

"You agree that all novelty documents on this website or any of its employees or owners produce are for novelty and fun purposes only. You agree in ordering any novelty documents from 'NAUGHTY_WEBSITE' that without exception they are not to be used for financial gain, fraud, deception or any other criminal activity. You understand and agree that 'NAUGHTY_WEBSITE' does not take, or will not accept any liability for your actions and/or decisions."

as a get out from liability, and of course the plethora of such documents will only ever be used to play a prank of your family / friends, and never for fraudulent purposes.

WARNING: May contain sarcasm. Very definitely NOT a suggestion how to get a mortgage!!

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By Paul D Utherone
10th May 2021 14:21

OP, have you managed to sort this now? Has you return been captured and is the Tax Year Overview now available?

Recent HMRC response to a query on the HMRC/Agent Forum is the helpful:

"Please find response below from the Business Area:

It normally takes 72 hours for a return to be captured however, if the information entered is incorrect or doesn’t match the information held by HMRC there is a delay in these returns being processed."

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Replying to Paul D Utherone:
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By Arransmith1
10th May 2021 15:45

Hi. The revenue has now an automated message when you try to call stating it will take up to July the 5th to process returns with grants. Thanks

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Replying to Arransmith1:
By Paul D Utherone
10th May 2021 17:05

But your return is still unprocessed/captured and not showing a TYO?

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By Arransmith1
10th May 2021 17:45

Yes it’s still not captured after 4 weeks. Luckily the bank has changed its criteria and has accepted my full accounts instead.

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By Paul D Utherone
14th May 2021 18:44

HMRC's latest 'rely' on the agent forum (reply in '' as it doesn't really answer the question)

"HMRC Admin 13 14/05/21

Self-Employment Income Support Scheme (SEISS) grants are subject to Income Tax and National Insurance. Customers who have received these grants must include them in the relevant Self Assessment return in the correct section. Errors when completing the return will result in a delay to HMRC processing the return due to having to make manual corrections.

Where applicable, we are working to expedite the process for our vulnerable customers. Where we take corrective action, we will tell customers the result by issuing a tax calculation explaining what we have corrected and why.

We are working to implement an automatic solution for those customers that have included an incorrect return for the SEISS grant. HMRC anticipate that all processing will be complete by early July and in the meantime, we are working hard to manually process as many returns as we can, particularly for customers in a vulnerable situation.

Guidance on how to correctly fill in self-employment (full) and self-employment (short) pages of tax returns is available on GOV.UK.

As a full response has been provided this thread will be locked in 5 days
"

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Replying to Paul D Utherone:
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By legerman
16th May 2021 13:26

Paul D Utherone wrote:

HMRC's latest 'rely' on the agent forum (reply in '' as it doesn't really answer the question)

"HMRC Admin 13 14/05/21

Self-Employment Income Support Scheme (SEISS) grants are subject to Income Tax and National Insurance. Customers who have received these grants must include them in the relevant Self Assessment return in the correct section. Errors when completing the return will result in a delay to HMRC processing the return due to having to make manual corrections.

I have reviewed the one client I have with this issue and, unless client has given me wrong SEISS figures, I can't see where the problem lies. 2020 profit is £20k and 2021 profit is £15k (£22k after SEISS added) T/O £2k less this year. CIS subby and refund is £200+

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By Taxconfusion
20th May 2021 11:22

Any more updates on this?

I'm having the same issue here too...

Did the issue get resolved eventually?

Thanks

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Replying to Taxconfusion:
By Paul D Utherone
20th May 2021 11:50

Nothing more from HMRC since their response on the Agent forum that I quoted above

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Replying to Taxconfusion:
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By Arransmith1
20th May 2021 13:07

Still no overview or answer. My lender accepting alternate documents to support earnings instead as July is to long to wait for the overview.

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Replying to Arransmith1:
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By Taxconfusion
20th May 2021 13:36

Oh ok, could you tell me what alternate documents they accepted to support earnings?

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By Arransmith1
20th May 2021 14:32

Barclays changed there criteria (as they must know there is issues with hmrc) to replace the current tax year overview with “latest full accounts provided by qualified accounted” I have sent this but still had problems getting Barclays to accept it even though there criteria states it. I think this is more to do with the underwriters not knowing the changes to criteria yet.

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Replying to Arransmith1:
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By Taxconfusion
20th May 2021 15:14

Oh ok, i see.

I actually need it for a visa application buts it is quite confusing as to what they will accept...

For example tax calculation from accountant + Tax year overview or do you have to contact HMRC have an SA302 sent out from them direct...

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By Arransmith1
20th May 2021 15:23

No. I had the sa302 from my accounts software from when my return was issued. Just not the overview from the revenue. It’s looking like mid June before anyone gets one at the earliest. Thanks.

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Replying to Arransmith1:
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By Taxconfusion
20th May 2021 15:36

Ah yes, same as me. Also have accountants certificate of confirmation (another requirement for visa application)

Well I spoke to HMRC last weekend and they referred my case to priority saying that it should be updated within 7 working days which would be Tuesday 25th, but they couldn't guarantee it...

I'll let you know if I get lucky!

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Replying to Taxconfusion:
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By Arransmith1
25th May 2021 15:27

Hi today I finally revived my tax overview ! After much stress and pain it’s finally here so don’t give up they must be starting to come through.

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