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Myfirmsapp

Myfirmsapp Feedback

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Has anyone here got some helpful feedback on myfirmsapp as I am interested in the product but not sure that the benefit warrants the investment cost.

Thanks in advance

 

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By Howard Marks
03rd Nov 2016 07:15

Honest question: do you think a single one of your clients will be impressed, or perhaps more importantly use, your new snazzy app?

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By Harrison88
03rd Nov 2016 08:46

What is the point in it? Do you honestly think clients (or at least more than one) will use it?

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By Mick Milne
03rd Nov 2016 09:19

Call me old school, but I like traditional paper based Tax rate cards; ok I don't carry it about in my coat pocket, but I have a few lying around the office.

I think I might get some branded ones this year - any recommendations?

I downloaded another practice's app - looked at it once - and it's now taken up space on my phone - reminder to self to delete and replace with pacman.... :)

Bells and whistles, but I agree with Howard, I can't see any of my clients even downloading far less using it.

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Replying to Mick Milne:
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By stephenfarra
08th Nov 2016 19:49

People do not want loose bits of paper which they can't find when needed

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By whatdoyoumeanwashe
03rd Nov 2016 12:43

I have a very modern paperless practice, and (mostly) modern paperless clients. But none of them want an app. I don't think any of them even use the Xero/Kashflow/Freeagent apps, which could conceivably be useful to them, let alone a Myfirmsapp.

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By Moonbeam
03rd Nov 2016 14:59

Don't give these awful people either your email address or your phone number, as whatever you decide to do they'll spam and call you until the end of time. They got hold of my email address and phone number and made my life a misery for a year or two. I suspect they will start again soon.
I can't see any benefit in their product.

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Stewie
By Stewie Griffin
03rd Nov 2016 15:36

When we produces tax cards, no clients looked at them

When we had tax rates and whizzy calculators on websites, no clients looked at them

I suspect the same would happen if we had an app!

If the app had some real benefit to it, then maybe I'd think differently. Perhaps pushing deadline reminders and when to pay their tax bills etc would be valuable.

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By Jim100
04th Nov 2016 21:29

I found them rude (they just put the phone down) and irritating. There App is pointless, expensive and doubt my clients will end up using it.

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By Von
07th Nov 2016 15:34

We have our own App from Myfirmsapp and our clients love it! It gives them great added value and makes our life easier too.

I would definitely recommend it!

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Replying to Von:
By Ruddles
07th Nov 2016 15:54

So you're the satisfied customer, Von.

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Replying to Von:
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By free-rider
07th Nov 2016 15:54

Von wrote:

We have our own App from Myfirmsapp and our clients love it! It gives them great added value and makes our life easier too.

I would definitely recommend it!

Are you sure you have no connection to the app developers?

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Replying to Von:
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By Sheepy306
07th Nov 2016 16:24

Von wrote:

We have our own App from Myfirmsapp and our clients love it! It gives them great added value and makes our life easier too.

I would definitely recommend it!

What added value do your clients ACTUALLY get, how do you use it, how many clients do you have, how many of those have downloaded the app, how does it make your life easier?
You obviously feel strongly enough about it to have registered as a new Aweb user today and commented only on this thread, I think a lot of people would be interested to hear more details about how it has been a good investment.

Having an app is one of those things that for a minute or so, every now and again, I feel that I should have, then I realise just how expensive it would be for a bog-standard app which has simply had a colour change to meet my brand image, and that actually all my clients (certainly all my best ones) quite simply value the personal service I offer rather than an app!

My personal experience from them is very poor indeed. I attended Accountex a couple of years ago, listened to loads of seminars from different speakers, not a single one did a hard sell of their product/service. I attended the MyFirmsApp seminar however, which was disguised as an informative seminar, however it was entirely an advertising opportunity for them. I was deeply disillusioned and personally would never go with them as in my eyes they lacked credibility and honesty. I continue to receive regular emails and brochures by post, none of which I ever agreed to receive either.

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By stephenfarra
08th Nov 2016 19:42

I subscribed in 2015 and it works very well for our practice. Clients like it and use its various tools to help run their business. The mileage tracker has been taken on board by clients wishing to verify claims by staff.
I view the app as a service and an effective means of communication. As a side line it is an effective form of advertising.

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Replying to stephenfarra:
By Ruddles
08th Nov 2016 20:10

Interesting, because my experience of the mileage tracker is that it is a pile of junk. The only response I got was "well, 100,000 other users haven't complained". So what? If it doesn't do what I expect of it, I couldn't care if there are 10,000,000 satisfied users.

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Replying to Ruddles:
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By stephenfarra
08th Nov 2016 20:29

If you don't like it, then don't use it. Keep a notebook in your glove box that is likely to be lost and you have to spend ages totting up at end of year. Better still spend hours double checking employees claims. How are you going to cope in 2 years time when clients complain that you did not advise them how to make life easier for them.

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Replying to stephenfarra:
By Ruddles
08th Nov 2016 20:39

There's nothing easy about using a mileage tracker that gives the wrong result. So I'm hardly likely to recommend such a poor product to valuable clients.

And no need to use paper when there are a number of apps that actually do what they say they will.

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Replying to Ruddles:
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By stephenfarra
08th Nov 2016 20:47

I have used it without any problems and it has been easy and tested to be accurate apart from a client who did not realise he had to turn on location finder and recorded zero mileage
You use yours and I will use and recommend mine. Both happy

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Replying to stephenfarra:
By Ruddles
08th Nov 2016 20:52

My complaint is not that the tracker is garbage - which it is - but about the response from MyFirmsApp. No attempt to improve it so that it runs in the background, like many others do - just an arrogant reply that no-one else has complained.

So I guess I'll just have to accept that I m the 1 out of 100,001 that isn't using it properly.

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Replying to Ruddles:
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By stephenfarra
08th Nov 2016 21:09

As I said the tracker works for me. By taking the "garbage "stance I suspect that the arrogance was not one sided.

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Replying to stephenfarra:
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By chatman
09th Nov 2016 18:30

stephenfarra wrote:

If you don't like [the mileage tracker], then don't use it.

Or use one of the many that are available free or for a few quid https://play.google.com/store/search?q=mileage%20tracker%20for%20business

Save yourself a fortune.

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Glenn Martin
By Glenn Martin
08th Nov 2016 22:25

If you are a 4/5 partner firm I imagine these apps are sort of expected as add on to your website but would question how much use or benefits or clients actually get from them.

I used to a one on my phone off a national firm which saved me carrying a tax card but other than that I cannot a client using them. There are better apps for doing mileage tracking etc.

Most AWEB members are sole traders or small practices and I couldn't see how they would benefit you if you have say 200 small clients against the cost of it.

you would be better off spending the money on organic see on your website or even better design of your site.

They claim that these are good for marketing but I would question that as why would a non client down load your app?

For me they have obviously spent some money developing this app a few years ago and now anyone they sign up is all profit as they just rebrand and sell it over and over again and the product should be a fraction of what it is.

I guess they can do this as they have no real competition which speaks volumes.

if you make the mistake of contacting them they will harass you constantly with marketing and are far too pushy I had to tell where to go as where getting on my nerves in the end.

So unless you have a fairly big practice I would keep your money, or get some branded mugs at least your clients will use them.

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Replying to Glennzy:
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By stephenfarra
08th Nov 2016 22:52

I cannot disagree more. Irrespective of the practice size there are a lot of challenges ahead in terms of technology requirements and professional knowhow. Using the apps and software maybe pricy but it keeps you in the game.
I do not get harassed in the slightest from any of the software companies and enjoy the feedback they provide.
Your clients will have differing requirements in terms of record keeping, business development and tax advice. In a few years it will all be digital unless the powers that be decide to take on board representations. An understanding of all the market offers will enable you to provide a first class service and put food on your table.
Ps Naff branded mugs do not enhance your client experience or valued introductions.

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Replying to stephenfarra:
By mrme89
09th Nov 2016 09:19

stephenfarra wrote:

I cannot disagree more. Irrespective of the practice size there are a lot of challenges ahead in terms of technology requirements and professional knowhow. Using the apps and software maybe pricy but it keeps you in the game.
I do not get harassed in the slightest from any of the software companies and enjoy the feedback they provide.
Your clients will have differing requirements in terms of record keeping, business development and tax advice. In a few years it will all be digital unless the powers that be decide to take on board representations. An understanding of all the market offers will enable you to provide a first class service and put food on your table.
Ps Naff branded mugs do not enhance your client experience or valued introductions.

I don't see how a gimmicky app keeps you in the game.

I think Ruddles' complaint is justified. I would not be impressed if a response to a genuine complaint was 'well everybody seems fine with it'.

You have clearly had a good experience with the app, but there's no reason to come across as a total prat to those who haven't.

Personally, I try to avoid any company that signs up to a forum to give other users the impression that they are a satisfied customer - see user 'Von'.

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Replying to mrme89:
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By stephenfarra
09th Nov 2016 10:31

It is not the complaint, but the way it is made.

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Replying to stephenfarra:
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By whatdoyoumeanwashe
09th Nov 2016 09:31

You're a lot more tolerant than I am then. Few things annoy me more than one of my software "account managers" deciding I should drop whatever I'm doing and talk to him/her about how they can sell me more software.
I use a lot of software, I have a very "modern" online practice, but my clients don't want apps, and I if I had a new client come to me and say "I want to run my business from my smartphone" I'd be wary of taking them on. I think laptops will be around for quite a while yet.... I'll reassess in a few years, but I don't think I'll find I've left it too late to get an app...

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Glenn Martin
By Glenn Martin
10th Nov 2016 12:19

Funnily enough I was not asking you to agree with me, I was answering the OP and other than you and a questionable post by Von the general feeling is that the apps are not worth the money and provide little benefit to a small practice.

Why don't you provide some metrics for your own success story.

how many clients do you have?
How many downloaded your app?
How many non clients downloaded your app?
How many non clients became clients as a result of the app?
How is your firms app different to any other myfirmsapp?

I also don't need to be patronised about the future of our industry.

There are many ways to communicate with clients that are better and more efficient than a basic app. The hardest thing for an accountant to project is how is different to the guy down the road. using a generic app with your logo on it will not do it.

The reason they don't harass you is because they no longer have to as they have already stitched you up to the gravy train and no longer need to give you the hard sell as you are already brainwashed that it must be a good thing.

How big a task is confirming a staff mileage claim it's hardly re inventing the wheel. I trust my people not to take the [***] as do my clients.

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Replying to Glennzy:
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By stephenfarra
09th Nov 2016 09:07

Let's hope your generic mug does not lose its handle. Spose you could progress to a mouse mat

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Replying to stephenfarra:
Glenn Martin
By Glenn Martin
09th Nov 2016 09:36

So no response to the points made or does your app not produce the data requested.

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By Moonbeam
09th Nov 2016 09:25

I accept Stephen Farra and Von are happy with their apps, but why is Aweb not besieged with replies saying how marvellous it all is?
Anyone asking for views on eg Taxfiler, VT, Moneysoft, Brightpay will get floods of very positive responses from people we all know and love.
If I didn't loath this company so much because of their dubious sales tactics I would feel sorry for them that well-known people on this platform haven't raved about their wretched app.
But perhaps many of the regulars are on holiday or off sick this week.

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Replying to Moonbeam:
By Ruddles
09th Nov 2016 10:20

I wonder how much of a discount Stephen is getting for endorsing the product?

The mileage tracker works (or did last time I tested it) only if the screen is left open. Switch to another screen, or make/take a call, and the accuracy falls away. Since most other trackers that I have tried continue to work in the background, this makes the MyFirmsApp version, in my opinion, garbage. If that is an arrogant stance then so be it.

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Replying to Ruddles:
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By stephenfarra
09th Nov 2016 10:25

none
Enjoy your mugs

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Replying to stephenfarra:
By Ruddles
09th Nov 2016 10:36

Mugs? Mouse mats? I think your lack of originality speaks more about you than anything else.

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Replying to Ruddles:
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By stephenfarra
10th Nov 2016 10:56

You really need to control your venom.
People work hard and have enthusiasm for their products and businesses. If you don't like the product then find something else rather than aiming your hate at them and others.
I like the product as do others. Why can you not appreciate that fact rather than throwing insults.

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Replying to stephenfarra:
By Ruddles
10th Nov 2016 15:50

You started it. Or rather, MyFirmsApp started it with their dismissive response to my suggestion that the mileage tracker could be improved.

I dislike the product (and its developers) as do others - with good reason. Why can you not appreciate that fact rather than throwing insults.

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By JCresswellTax
09th Nov 2016 10:42

We have an app. It is decent.

Some clients use it, some don't.

It has some good features like expense tracking and push notifications.

TBH we got it as we wanted it. It also has news updates added.

If client use it, they use it, if not then fair enough.

Cost isn't massive, so happy enough with it.

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Replying to JCresswellTax:
Glenn Martin
By Glenn Martin
09th Nov 2016 10:44

Is it a myfirmsapp app or from another provider.

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Replying to Glennzy:
By JCresswellTax
10th Nov 2016 11:15

It was originally provided by mercia but I think they have now teamed up with myfirmsapp.

Will see if a price increase follows!

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By Von
09th Nov 2016 11:51

Tbh cannot believe some of the remarks made on here.

Its each to their own. If the App works for some practices great, if it doesn't - so what! Slagging the company off does no one any favours!

The App definitely works for us and our clients and adds value as stated previously. Its not that expensive and as a Myfirmsapp customer I cannot fault them! They have always supported us and been a great company to do business with.

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Replying to Von:
By Ruddles
09th Nov 2016 12:08

PMSL

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Replying to Von:
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By Sheepy306
09th Nov 2016 12:34

Von wrote:

Tbh cannot believe some of the remarks made on here.

Its each to their own. If the App works for some practices great, if it doesn't - so what! Slagging the company off does no one any favours!

The App definitely works for us and our clients and adds value as stated previously. Its not that expensive and as a Myfirmsapp customer I cannot fault them! They have always supported us and been a great company to do business with.

The problem, Von, is that the OP asked for peoples experience of the app, a few people (credible and long standard members on here with decent practices) have responded with negative experiences, for whatever reason you're not prepared to accept that other people may have had different experiences from yourself.

You also don't seeem prepared to answer legitimate queries and questions from myself and Glennzy for example.
JCCresswell has provided a good positive experience and to be honest if £300 per month, plus a one-off setup fee, is palatable then that's absolutely fine and an entirely justified response.

As has been mentioned, good quality software and support is whole heartedly endorsed by Aweb members. If MyFirmsApp isn't getting that kind of review and feedback at present then there's probably a very simple explanation. Practitioners and the software company can both benefit from knowing that.

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Replying to Sheepy306:
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By Von
09th Nov 2016 12:48

There's no problem as far as I can see.
I have given our experience of the App which is what was asked. I'm obviously not going jump on the band waggon if I don't agree with the negative comments on here.
I can only give you our experience of using the App, how our clients like it and my dealings with Myfirmsapp - all of which have been positive.
I wasn't aware I'd been asked any direct queries or questions? If I had of been I would of been pleased to answer.

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Replying to Von:
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By chatman
09th Nov 2016 18:39

.

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Replying to Sheepy306:
By JCresswellTax
10th Nov 2016 11:16

Sheepy306 wrote:

Von wrote:

Tbh cannot believe some of the remarks made on here.

Its each to their own. If the App works for some practices great, if it doesn't - so what! Slagging the company off does no one any favours!

The App definitely works for us and our clients and adds value as stated previously. Its not that expensive and as a Myfirmsapp customer I cannot fault them! They have always supported us and been a great company to do business with.

The problem, Von, is that the OP asked for peoples experience of the app, a few people (credible and long standard members on here with decent practices) have responded with negative experiences, for whatever reason you're not prepared to accept that other people may have had different experiences from yourself.

You also don't seeem prepared to answer legitimate queries and questions from myself and Glennzy for example.
JCCresswell has provided a good positive experience and to be honest if £300 per month, plus a one-off setup fee, is palatable then that's absolutely fine and an entirely justified response.

As has been mentioned, good quality software and support is whole heartedly endorsed by Aweb members. If MyFirmsApp isn't getting that kind of review and feedback at present then there's probably a very simple explanation. Practitioners and the software company can both benefit from knowing that.

For the record I don't pay £300 per month. Nowhere near it. Also, I wouldn't pay £300 per month for the app. It is good and I like it, but not worth that much.

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By MandyD
09th Nov 2016 15:40

We have used myfirmsapp for a couple of years now and have over 1000 downloads. We have access to user statistics so we can see which areas of the app they use the most and can then use that to promote those areas. We now have a segmented push notification so that we can send specific information to individuals or groups - a great way of keeping in touch. We have had great feedback from our clients. I think it is definitely worth the money.

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Replying to MandyD:
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By chatman
09th Nov 2016 18:41

Hi MandyD - Congratulations on your first ever posting on AWeb.

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By MissAccounting
10th Nov 2016 09:48

Id love to check the IP of some of these "new" members posting in favour of the app. Id wager a whole English pound that if you trace the IP back it will be the same as the Myfirmsapp IP address!

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By [email protected]
10th Nov 2016 10:47

I work in a marketing capacity for Croner Taxwise. We work closely with over 4000 Practices. Whilst traditional methods are still used extensively, we find that many Accountants do want to use Apps as an information source. We use myfirmsapp to develop our App and have found feedback from our clients to be very positive. They appreciate having the information available on their mobile device. And for those who don't wish to use an App what they do see is that we are a progressive company giving our Accountancy Practices options.

If you want to see how our App works you can download it here https://www.cronertaxwise.com/resources/app-download/

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Replying to [email protected]:
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By Sheepy306
10th Nov 2016 11:05

When you refer to 'clients', presumably your clients are accountancy firms who use your tax insurance/support services? Or did you use MyFirmsApp to develop an app that you then re-sell on to clients?
Potentially it sounds like you use it a little differently from the average sole practitioner on here.

I have to admit that in the past I have downloaded a couple of firms apps to see what they're like, and on a couple of occasions I've used their calculators, although they've been a little too simplistic for what I've really needed, however the 'tax tables' have also been useful when I've been on the go for basic information.

I can't say that, personally, a single client of mine has indicated that they have used an accountants app or enquired as to whether I have one or not. And on this basis at present I don't think the benefit is worth the investment, which is what the OP was enquiring about.

I entirely agree though that it's an added marketing tool, it does give the firm a more progressive image and if you're a decent size practice then the monthly fees (and set-up fee) probably represent a very nominal investment, especially for a firm such as Taxwise.

Out of interest, what specific information sources do people access/appreciate the most?

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Replying to [email protected]:
By Ruddles
10th Nov 2016 16:03

I'm heartened to see that they appear to have at last improved the mileage tracker so that it now works in the background. I'll test it and see how accurate it is - if it works, my opinion of the product may well change - though not that of the developers.

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By whatdoyoumeanwashe
10th Nov 2016 11:14

I never thought I'd say this, but I'd like to hear a bit more about Donald Trump.

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