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Name and Shame

Who that you deal with has the worst systems (HMRC excluded as they would win by default)

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I have just opened my office post (from last week, it was quarantined) and wish to nominate Scottish Power.

They issued an invoice for a void period re one of our units, I paid it, they then credited it in full and reissued an  new invoice for £0.01 less, thus we had a £0.01 overpayment. In my post just opened today is their cheque, for £0.01, which our bank will charge us £0.xx to cash.

When we go back to work I am going to frame it and hang it on my soon to be created Wall of Shame; accounting untouched by human hand but nobody thought to set a deminimis.

 

Replies (11)

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By SXGuy
11th May 2020 15:47

Nest pensions. Having to navigate their system to correct an error is like navigating across space with a 2d map.

Even something as simple as a missed direct debit results in having to set up a whole new payment group.

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Replying to SXGuy:
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By Truthsayer
11th May 2020 18:03

You're right about Nest. Not only is it amazingly difficult to correct errors, it also has many bugs.

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By Wanderer
11th May 2020 16:05

None of these are as bad as the various Financial Conduct Authority's many online systems. (Gabriel / Connect / Chrylassis / + no doubt the new one they are about to launch after having the others for about 5 minutes)

Unintelligible, unnavigable, unhelpful. Written in a language that you'd only understand if you had nothing else in your life whatsoever to deal with.

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By jon dickinson
11th May 2020 16:07

HMRC Pensions division that deals with approving SSAS'. Two speeds-Dead slow and stop.

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By tom123
11th May 2020 16:09

There is a trend for our larger (global) customers to use invoicing portals like Coupa and Ariba.

Basically, these mean we do their bookkeeping for them.

The thing is, a lot of customers have bespoke settings, so even within the same main product, things need to be done differently.

They are not bad, as such, but just a real chore to have to use.

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Replying to tom123:
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By ohwhatnow
12th May 2020 11:20

Arrrgh, you had to say it......"ARIBA"
I hate that word with a vengeance! a few of our customers have migrated to this shambles which seems to insist on doing even the simplest task in the most complicated and non nonsensical way possible - that's if you can actually find a way through the ridiculous terminology to get set up as a user.
Even the clients own staff couldn't figure it out sometimes. Obviously the biggest insult going (as you've indicated) that you are basically doing their bookkeeping and admin for them. I'm sure its not just me but I'm getting increasingly fed up with these types of systems - whether as a customer or a supplier.

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Replying to ohwhatnow:
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By tom123
12th May 2020 12:08

We have had customers leave Ariba for Coupa, and vice versa -

Just pleased to hear it is not just me!

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Replying to ohwhatnow:
Hallerud at Easter
By DJKL
12th May 2020 12:52

"non nonsensical", surely means sensical.(the dreaded double negative)

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By Jfg
11th May 2020 16:57

Lloyds bank Commercial online banking. After fruitless hours on helplines, one of the operators told me that the new improved system had been designed be an American firm who told lloyds that they were to use the customers as troubleshooters. Deep joy, not...

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By I'msorryIhaven'taclue
11th May 2020 23:15

Well I vote Boris... and until now I've been an aredent Brexiteer fan of our dishevelled Fuhrer. But what on earth is he thinking of lately by implanting such strange and unpalatable ideas into:
(a) my immediate offspring that it's somehow alright to team up with us on some sort of nebulous basis of group / team / relative family-bonding? Umm... keep your distance, kiddies, don't listen to this nonsense. Two metres distance! Or, better still, 200 miles; and
(b) the rest of the hoi polloi, that they somehow have the green light by which to re-commence touring/motoring into our scenic country-lanes on the pretence that they're exercising? I foresee carnage, not least because we locals have become rather used to strolling our normally tourist-busy lanes without getting mowed down -and I'm thinking in particular here of the guy in Texas who took a stroll along his normally busy local airport runway and was mowed down by an unanticipated plane - and I shan't be the least bit surprised if any such encroachers are... well, unwelcome.

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Caroline
By accountantccole
12th May 2020 10:29

Santander have posted a credit card statement to my husband every month for the last 3/4 years. There is 6p credit on it. They are now posting statements to France, costing how much each month? He's had to order a new card to spend on it again to try to make it go away

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