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Need help with UTR please

HMRC says UTR not on system

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I am trying to help a friend. He has been working here for over 10 years, the accounts are in mess and now there are overpayments of tax. Though we have contacted a tax rep the agent auth taking forever and apperantly we can do this online with an UTR. But upon calling HMRC to request one they said there is not one on the system. I myself am an accountant though new in the UK (taking local exams) trying to understand what is the issue here, can an UTR be deleted? how can we retrieve, if possible please assist me in the right direction, thanks a lot in advance.

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Scooby
By gainsborough
07th Jul 2020 09:30

If your friend has been filing tax returns for the last few years, he must have received some correspondence with the UTR on it - either on the tax return notice issued in April or any payslip (near January or July each year) - ask him to have a look.

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By uahmed
07th Jul 2020 10:26

Thanks for your reply, yes been thru old docs. He has had some issues in the past personally and professionally hence lots of move and it seems some docs are missing and ofcourse lack of self discipline!!

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By Matrix
07th Jul 2020 09:31

You only have a UTR if you are registered for self assessment so not everyone has a UTR. You don’t mention tax returns but you say that HMRC says this person doesn’t have a UTR.

Get the new accountant to sort it out.

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By uahmed
07th Jul 2020 10:25

Yep, exactly that's what I was trying to figure out. I think that's a start. Thanks ..New accountant has been given the authorisation but it seems taking forever for HMRC to activate that and with UTR th is could have been done online instantly.

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By SXGuy
07th Jul 2020 11:23

But as already said, not everyone has a UTR, you get one by registering, which is what should have been done already.

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By Matrix
07th Jul 2020 11:50

Not necessarily. The new accountant who has all the facts should be able to determine if registering for self assessment is necessary otherwise a 64-8 will have to be completed. I would not recommend registering just to get a UTR to appoint an agent.

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By uahmed
07th Jul 2020 13:36

thanks for this, yeah 64-8 has also been submitted to HMRC wks ago. about a week ago got a reply from accountant saying HMRC is yet to activate apparently takes time. I have previously worked in Hong Kong and from my experience it should not take this long, we were even able to call up tax office or fax to get it expedited..any thoughts?? could it be due to Covid or it is like that?
WHen I asked the accountant re the delay he says other option is to do online for which we need UTR.
Now to give you bit more fact as it is coming, there is an UTR of a Limited com (dormant now) he used, we gave that to accountant and he comes back saying the address is wrong (which cant be) thats when we rang up HMRC and was advised there was no UTR in teh system.
Again, I really appreciate your help..it is also helping me with local tax knowledge as I am preparing for exams too..take care all..

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By lesley.barnes
07th Jul 2020 14:04

With regard to the agent authorisation - it can take a while HMRC work at their own speed Covid or not. There is nothing you can do to speed it up. Welcome to our world!
You are talking about two different UTR's one is the Company UTR for Corporation Tax the other is a personal UTR for self assessment. Your friend may not have a personal UTR they are only issued if you need to file under self assessment. Only your friend and HMRC would know if he has completed a self assessment return in the past. If he has changed addresses and not notified HMRC or Companies House any correspondance will go to the wrong address.
The address of the limited company could be wrong at HMRC although usually HMRC records are updated to match the address at Companies House.
What makes you think your friend has been overpaying tax? Are they currently being paid PAYE, is their tax code wrong?
It sound like the accountant is doing everything they can at the moment to get things moving.

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By uahmed
07th Jul 2020 13:32

sorry guys, I am taking all of your time for this messy situation. I am tryingto get my head around it all...it is possible he is already registered though...
Thank y ou so much for your input, will def give an update should it be possible

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By [email protected]
07th Jul 2020 22:37

Hi

Is your friend a CIS worker?

Thanks

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