Share this content
17

Negative tax calc reviews on google

How is everyone else finding it?

Didn't find your answer?

Tax Calc has got around 4 x 1 star reviews on google in the last 2 weeks. They haven't responded to any of these reviews which is a bit worrying given that it is nearly deadline time for the 31/03/2019 year ends!

How is everyone else finding them?

Are there lots of hidden fees to pay and huge price rises after the first year? Is their customer service any good?

How is BTC and Tax Filer in comparison?

Replies (17)

Please login or register to join the discussion.

Hallerud at Easter
By DJKL
21st Dec 2019 18:30

I found /find TaxCalc fine but as am no longer in practice my use of it now is somewhat limited/restricted , so there could be Gremlins in places/parts I am less likely to use, but no real concerns with it- does what it says on the label, very intuitive (apart from editing out my firm details recently- I had to call them for that) and will be using it next month re various employer tax returns.

Thanks (1)
avatar
By mumpin
21st Dec 2019 19:50

I've been using Taxcalc for over 10 years and I'm fairly happy with the product.
Tax return software is great.
Accounts production is maybe a bit clunky but accounts look better than VT.
Cloud product is good and pretty reliable.
The trouble is that not many serious users can compare 3 different products and rank them.
You throw your lot in with one software house and that's it!

Thanks (1)
bike
By FirstTab
22nd Dec 2019 09:15

I am very happy with the following products: Accs, tax and Co Sec. We have their cloud back up as well. This makes it very convenient.

Prac Management Plus needs a lot of work. It is nowhere a PM system yet. They will work on this to make improvements.

Customer support excellent, no hidden fees or price hikes.

Thanks (1)
avatar
By atleastisoundknowledgable...
22nd Dec 2019 15:53

No idea where the 1 star reviews come from - I don’t think I’ve ever spoken to anyone with a bad word to say about TaxCalc.

A/s & tax are excellent. CoSec needs some work, but we use InformDirect for that. Time recording & PM are both v new, we’ve not used them.

Thanks (1)
By penelope pitstop
22nd Dec 2019 17:55

Go for Taxcalc. You will damage nothing by doing so.

No real problems with tax returns. Good safety net if you make mistakes.

There is no real alternative to Taxcalc that I can see for a small practice. Not for the time being anyway.

Thanks (2)
Replying to penelope pitstop:
avatar
By lincolnartist
22nd Dec 2019 19:12

Would you rate it better than Taxfiler for a small practice?

Thanks (0)
Replying to lincolnartist:
avatar
By Cloudcounter
22nd Dec 2019 19:50

We use Taxfiler for tax, but their accounts prep is not good, either in terms of flexibility or presentation, so we use Taxcalc for the accounts prep. With the hike in Taxfiler charges I'd seriously consider moving everything to Taxcalc in future but I'm not in for the long haul so I'll probably stick with Taxfiler for now at least.

Thanks (1)
Replying to Cloudcounter:
avatar
By lincolnartist
22nd Dec 2019 20:02

Thanks, I was also concerned with the Iris takeover that prices will continue to hike while service detioriates or the product is run into the ground. They have form for this and I note the Taxfiler PM module is nowhere in sight.

Thanks (0)
Replying to lincolnartist:
By penelope pitstop
22nd Dec 2019 20:04

Cannot comment on Taxfiler.

Did a review a few years ago and then stuck with Taxcalc, because I could not see any cost-effective (i.e. cheap) alternative.

Some of the really cheap software was just horrendous (even nightmarish) so I stuck with something that works.

Thanks (2)
Replying to penelope pitstop:
By penelope pitstop
23rd Dec 2019 00:30

But.....If you try to blackmail Taxcalc with "well, if you won't reduce your prices this time around, I'm going to leave!" just forget that for starters.

They won't budge at all on price. Probably because they have you over a barrel, because there ain't another Taxcalc-like company you can jump to.

As far as I can see, you would have to jump ship to the ultra-expensive all-singing, all dancing Rolls-Royce level tax software otherwise the cheap and nasty Trabant-like plop which you spend ages on trying to produce something worthy of submission.

But, a warning for Taxcalc! If another company were to produce tax software as good as Taxcalc at half the price I would jump ship. What I mean is that Taxcalc seem to price things at two levels. Something like (and I stand to be corrected) the accountancy firm with 10 or fewer clients! Does one actually exist that size? And then any practice larger that 10 clients costs the next level up.

I think Taxcalc packages should be something like the following:

Level 1 - 10 or fewer clients £
Level 2 - 11 to 100 clients ££
Level 3 - 101 to 200 clients £££
Level 4 - 201 to 1000 clients ££££
Level 5 - 1000+ clients £££££

Thanks (0)
Replying to penelope pitstop:
Hallerud at Easter
By DJKL
23rd Dec 2019 16:13

I am now using TaxCalc for our inhouse tax/accounts and whilst this year I stuck with the 50 returns version next year we will be down to the 10-12, it is not just practices who use it as it is useful in the property industry where there is a tendency to have multiple entities. At peak we had about 12 entities (Limiteds, LLPs, Partnerships and a sole trader), thankfully we have now cut that down to 6 but if we ever start developing our sites/properties again that could readily grow,

Thanks (0)
avatar
By Maslins
23rd Dec 2019 17:08

We've been using Taxcalc for approaching a decade now. Am happy with it.

Does irritate that they seem to be constantly bombarding us with info about addons for extra fees. Some of which I feel should be a part of the basic offering.

They do seem to be drifting towards an Iris model, of doing everything (not always well) and charging you the earth for doing so. We just stick with their basics.

Had a quick skim of those recent reviews, assuming they're all genuine, does seem like unfortunately some people were hit with a big issue and customer service poor to rectify. We haven't had any such problems.

Thanks (0)
Logo
By marks
23rd Dec 2019 22:25

We have been using Taxcalc for 18 months having previously been with IRIS.

Taxcalc is much better than IRIS and is cheaper. More intuitive to use and can have multiple clients and years open in each module at any time. Only downside is doesnt have a charities module but we only have a couple and looking to see what else we can use for them.

We just use Taxcalc for accounts, tax (corporate and personal), automail letters.

We use other software for other things eg inform direct for co sec, glide for job workflow/time recording/automated emails and text chasing info.

I know that taxcalc has recently introduced workflow and time recording but not looked at either and if was going to switch would probably move to something like Senta that as well as doing job workflow can do other things such as client portal, save documents against client, electronic signature etc.

On the odd occasion had to use support in the last 18 months (probably used just a few times) it has been excellent.

Thanks (0)
avatar
By SXGuy
24th Dec 2019 07:33

Going from rip off IRIS / Keytime to taxcalc was the best move I made in years.

Thanks (0)
By Glenn Martin
24th Dec 2019 11:09

I have used Taxcalc for maybe 3 years now and very happy with it although I do share same views as Maslins in that some add ons should be part of the core offering like e signing etc.

I have always found Tech Support to be spot on though with a quick response that fixes any issues I have, which to TBH are few and far between.

I think Taxcalc is a great alternative to the big players like Iris,Sage & Digita without the price tag, the unlimited version is great as I got fed up with that ladder pricing that Digita had.

Not sure those reviews are genuine mind, and I would listen to advice of users on a forum like this rather than google reviews

Thanks (0)
avatar
By SouthCoastAcc
24th Dec 2019 12:05

I want to move to taxcalc but have a couple of concerns.

1. It's not cloud, which is a downside for me. Cloud connect is a compromise and costs extra!
2. Talking of extras, if you start "specing" it up it becomes expensive for a small firm.

As another poster said, it would be good if they did a true small practice package. I think I'm too small for taxcalc at the moment.

Thanks (0)
Replying to SouthCoastAcc:
avatar
By lincolnartist
24th Dec 2019 12:44

Having kept half an eye on what they offer over the years, I think they're not interested in small practices anymore

Thanks (0)
Share this content

Related posts