Having now (extremely reluctantly) set up 3 Employer Pension Schemes with NEST with a total of 6 employees automatically enrolled, not a single one has received a welcome pack. Is this Gross Incompetence or a way of trying to force Employees to stay in? During an online chat with Nest following the first instance we asked point blank 3 times if they could confirm that the packs had been sent out. The question was carefully avoided 3 times. Following the latest instance an Employee phoned NEST to complain about non-receipt of the pack and therefore not being able to opt out and was basically told 'tough you can't opt out now'. She was not informed that she could cease contributions. Are others experiencing this?