Netsuite Implementation - Actual v Promised

Netsuite Implementation Experiences

Didn't find your answer?

Hi We're a mid-size Group of companies contemplating engaging with Netsuite for an ERP system implementation. We've almost reached the point of making a decision but have no firm commitment yet. We've had a demo and have done our due diligience in narrowing the ERP systems down to a choice between Netsuite and one other. 

Does anybody have experience of going through a Netsuite implementation i.e. what they thought they were getting as opposed to what they actually ended up with. Any issues or bad experiences. Thanks. 

 

Replies (6)

Please login or register to join the discussion.

avatar
By brae
13th Jun 2024 09:13

I've worked for 2 mid size companies that went through NetSuite integration. The first one did it with an intermediary "partner" firm that is UK based. It had difficulties in the process, but mainly due to combining two companies into one at the same time, with different accounting systems and a large processing backlog. They also lacked qualified accountants in the business so there were errors in the accounting that needed fixing. I came along just after implementation had completed so didn't experience the process first hand.

The 2nd company went through integration with NetSuite directly and I was there for the full implementation. Having had experience of fixing what had gone wrong at the other company, I was able to make changes during implementation to avoid those pitfalls. However, despite accounting records being up to date, and reasonably straight forward, the implementation was quite painful. The main issue being lack of IT developer time at NS to deliver promised customisations. The aggravating issue was that the team at NS were international and we were bounced between staff in different countries. There was a language barrier and we struggled at times to convey what we wanted as they didn't necessarily have knowledge of how UK companies operate. An example comes to mind of a call we had where we were going in circles about "prepayments". In NetSuite they regard prepayments as paying a supplier on account (before receipt of the bill), and what we regard as a prepayment to them is "cost amortisation". They also forgot that we had paid for certain modules as extras and hadn't factored them into the project plan. They were tagged on, rushed through and we were left with problems in those areas.
After implementation we were left with a lot of loose ends so I approached the partner company that had led the implementation for Company 1's migration to NetSuite for extra support. They helped us fix the issues we were left with and helped plug the gaps with knowledge we didn't have of the system.

So although my experience of NetSuite integration is limited, and neither were smooth for various reasons, if I were to go through it again, I would call up the UK based partner company to lead and guide us through the process. It would mean extra cost to the process but would save cost in the long run.

Thanks (1)
Replying to brae:
avatar
By A_Another7
13th Jun 2024 09:35

Thanks Brae for taking the time to respond thats useful information.

Thanks (1)
avatar
By Jayne Manns
13th Jun 2024 19:38

We recently aborted implementation of Netsuite. We were promised so much which when implementation came around couldn't be delivered. We dealt with Oracle directly and had a lot of overseas consultants who we struggled to understand due to language barriers. In addition they didn't understand UK accounting so we struggled to get what we needed. In the course of a year, we had 4 changes to project manager and most of the implementation team had no accounting knowledge. Overall, it was an atrocious experience and very expensive!

Thanks (1)
Replying to Jayne Manns:
avatar
By A_Another7
14th Jun 2024 09:34

Thanks Jayne that's an interesting point about the consultants as I'm sure this was mentioned in passing that they're all English speaking, which I don't think registered properly at the time but that would explain it. Thanks for taking the time to reply.

Thanks (0)
Replying to A_Another7:
avatar
By FactChecker
14th Jun 2024 11:31

"English speaking" is a good first step, but is not the main issue.

"they didn't understand UK accounting so we struggled to get what we needed" ... don't forget, a lot of the world is english-speaking (U.S. for instance), but without detailed knowledge of the UK accounting arena why would you let someone design & implement your system?

Thanks (2)
Replying to FactChecker:
avatar
By A_Another7
14th Jun 2024 12:17

True. Thanks.

Thanks (0)