Never start your morning by ringing up HMRC.

This is a warning. Don't do it!

Didn't find your answer?

OK not a question but more like advice. Let's start the day off by ringing HMRC - this is what happens. Google "change accounting reference date for corporation tax" gets you to HMRC site. It appears you can change the date by talking to their ChatBot - hoorah at last you can do it online!!!  ChatBot sends you round the houses and eventually admits that actually you'll just have to ring HMRC just like you have always had to if you want to do that. Ring HMRC and press various buttons on your phone, listening to the dulcet tones of someone telling you to try doing it on-line it'll be quicker, to get through to the option "Change your accounting reference date". Hurrah, I'm going to get put through to a specialist operative who is familiar with changing the accounting reference date. Fifteen, twenty minutes later a young chap answers. Obviously we have to go through the security questions and my agent details - seemed like at least 6 steps to me - and then I ask to change the ARD from 31/3/23 to 30/9/23. Oh no, you can't do that. I say I already have at Companies House. Oh no, we are completely different to Companies House you know. Yes I know you are completely different to Companies House (ten times more moronic I mutter under my breath) thank you very much and I also know that I can extend the accounting reference date by six months (trying very hard not to scream down the phone). So I explain in a little more detail that I am asking to extend the Accounting Reference Date and yes you can have an 18 month accounting period. Oh, he kinda wakes up a bit, but you'll have to do two CT Returns you know? "FFS I'm an FFFing agent you know!" - I didn't actually say that I just said I know quite politely. So he then agreed to change the date for me and wished me a pleasant day. But boy it doesn't half get your stress levels up.

So anyway don't ring HMRC first thing. Leave it until you have done the days work, filed a few tax returns, got a nice cup of tea and a few biscuits and are feeling like being extremely patient.

Post Office scandal? CEO of Post Office "dim"? IT issues? Persecuting innocent victims?  Shouldn't we be talking about HMRC and it's oblivious CEO as well?

Replies (11)

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By Matrix
16th Jan 2024 12:34

I just file the returns and wait for the new references for the tax payments. The dates are usually updated automatically.

I managed to get a new partnership UTR through the chat yesterday so, as usual, it depends who you get.

Hope your day gets better.

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Replying to Matrix:
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By Wanderer
16th Jan 2024 13:03

Matrix wrote:

I just file the returns and wait for the new references for the tax payments. The dates are usually updated automatically.

Exactly!
Dougccott, in the future do just what Matrix & I do. Just file the returns, assuming you are using 'proper' software. (I don't even wait for the new references for payment!)
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Replying to Wanderer:
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By mumpin
16th Jan 2024 13:34

Just filing has never worked for me.
The return just hangs around in limbo.
Then I have to call HMRC.
I'm using Taxcalc.
Only time it works is for year one of a new co

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Replying to mumpin:
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By Yossarian
16th Jan 2024 13:44

mumpin wrote:

Just filing has never worked for me.
The return just hangs around in limbo.
Then I have to call HMRC.
I'm using Taxcalc.
Only time it works is for year one of a new co

Strange. I use Taxcalc and it does always work for me. It seems to take a week or so for the accounting periods to be updated and the return matched to the correct one but its always happened eventually with no intervention needed from me.

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By Polyglot
16th Jan 2024 12:49

Not CT helpline, but PAYE for employer’s helpline – tried to solve an PAYE scheme issue. I was told that 0300 200 3200 is only for employers and I cannot help me. She wouldn’t listen that this is an actual employer’s question. Just under hour wait on phone to be connected and then ….

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Replying to Polyglot:
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By 17RDR12
16th Jan 2024 15:49

I received a letter this morning regarding some late tax that actually isn't due at all. I phoned the "if you need further support..." number on the letter and after a 45 minute wait was immediately told that they cannot help me as that phoneline is only to take payments. Naturally they are unable to transfer calls between departments at HMRC so I then ended up joining the 45 minute queue on the number you've just quoted, and they were about as useful as a chocolate teapot.

90 minutes of constant reminders that the answers to my question is probably available online (it isn't) was not a great start to my morning.

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By SkyBlue22
17th Jan 2024 16:02

I rang the HMRC VAT line on Thursday.... I gave up after an hour because I can't spend all day on hold!

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Replying to SkyBlue22:
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By FactChecker
17th Jan 2024 16:53

That's a very short working day - impressive! :=)

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Replying to SkyBlue22:
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By CMPACDGDB
19th Jan 2024 10:23

Even though I'm a man I can multi-task: just put it on loudspeaker and use computer until you get through. Over an hour wait for any government department isn't that unusual.

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By sammerchant
19th Jan 2024 13:11

HMRC - backside - both hands! Enough said!!

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By birdman
20th Jan 2024 23:48

Wot? Changes of year-end, and anything else filed at Companies House, are automatically sent to HMRC, so no need to do anything. The only issue you might have is reference numbers for CT payments, but it will all get reallocated eventually.

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