We took on a new client and were unable to file the first two VAT returns due to a combination of bad timing, bad hand over and not getting the agent code from HMRC.
The client paid the 2 amounts due by card to avoid surcharges, the returns were filed and now HMRC has taken the amounts again by direct debit. This has resulted in the bank account becoming overdrawn.
HMRC cannot refund the amounts back into the account directly as they "do not have bank details", yes I know they took it by direct debit but apparently they have a separate box for refunds and this was not completed in this case. They are issuing payment orders through the post.
My question is can we seek to recover bank charges and a hassle factor from HMRC or do we just have to take this on the chin.