I'm having no luck contacting the new employers helpline. I've tried for several days at different times and hung on for around 30 mins. I need to speak to them - I can't resolve the query online. Its costing me a fortune in time and phone calls and the client is seriously hacked off with me because its not sorted, writing isn't an option because this needs dealing with. When do you find the best time is to ring them?
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Saturday morning
And for some reason, you seem to get very helpful people manning the phones at that time too!
yes would agree
You can never get through to employer helpline during week.
Agree with above to give them a call on a saturday morning and you can usually get through within a few rings.
It also depends on what you say. Try saying different things since some get you a person more quickly.