In April and May we set up payroll schemes for two new clients using the online system. We had email acknowledgements for both with application references but since, nothing. The clients both say they have heard nothing. I sat on the phone on hold for over an hour yesterday with the employers helpline before giving up and webcat is never free.
Is anyone else experiencing such delays ? I know it's not our problem but clients are always suspicious that we have done something wrong and if this is a general issue I will feel happier.