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Not a question - HMRC VAT helpline

remarkably quick

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Just a note to those needing to contact HMRC, I had need to contact regarding a client's 2/20 VAT Return (MTD info not feeding into software). I was going to phone, but elected to try the webchat instead.

They opened with an apology if I'd had to wait, almost instantly (i.e. I hadn't had to wait at all).

Issue resolved in a couple of minutes. The advisor was working remotely. Perhaps this should be a permanent state of affairs if it leads to such an improvement in CS from HMRC.

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