Share this content

Ongoing covid precautions

How careful are you and your clients being so far?

Didn't find your answer?

Hopefully not as controversial as that other thread, but it made me wonder how we should approach meetings with clients, at our office, at their office, or their homes. If a client preferred that I wore a mask I would, but if I preferred they did and they decline, or want to shake hands and I don't, it could get awkward. Have you had any difficult client situations thus far? Has a client asked if you or your staff have been vaccinated for instance? Or have you asked them before agreeing to a meeting?

Replies (22)

Please login or register to join the discussion.

avatar
By adam.arca
21st Jul 2021 13:06

My clients have been very "well behaved" so far (famous last words).

I've worked out of my office throughout but there was a long spell last year where I got next to no calls and didn't see any clients at all.

Even now, meetings are a fraction of what they used to be and most clients have asked nicely up front and been very grateful when I've said a meeting is fine (and most have wanted to wear a mask even though I'm fine with them not). In fact, it seems to be me more than the clients who is pushing meetings and, whilst I'm far from a pro-lockdown fanatic, I do think I've been veering to the more and more cautious side as time has gone on, so what does that say about my clients.

Thanks (0)
boxfile
By spilly
21st Jul 2021 13:18

I’ve had a meeting cancelled this week as client was ‘pinged’ by the Covid app.
Otherwise I am trying to go out to see clients at their nice big, airy warehouses etc rather than have them coming to my small home office.

Thanks (0)
paddle steamer
By DJKL
21st Jul 2021 13:19

Methinks we will be even more careful.

Our office this week is nearly closed because a member of staff has contracted Covid and we are all considered close contacts, so my week has been isolating (I am free at midnight on Friday but at least the garden is now looking tidy)

The only redeeming feature has been that one member of staff had been on holiday the two weeks during which their colleague would have been infectious so she at least is able to man the phones, not being an NHS contact..

Thanks (1)
avatar
By mbee1
21st Jul 2021 13:20

No face to faces here yet and all staff still working from home. Will review after the summer.

Thanks (1)
avatar
By Kaylee100
21st Jul 2021 13:31

We are doing what the client wants.

Still only meeting where necessary but we are meeting again. Using video call or phone for those who like that approach. Meeting at client premises if that is their choice and wearing a mask if they wish. Then, the final few, who are delighted to come back to the office - mask until they get to my room and then their choice.

The majority are still wearing masks or choosing the more remote options. There seems little appetite in changing very much at the moment - which is very sensible in my view.

Thanks (1)
By ireallyshouldknowthisbut
21st Jul 2021 13:33

I didn't do face to face meetings to start with, but the few clients who like to drop off papers at my office are still on a "put it through the door, not in my hand" system.

#miserablegit

I am doing heaps more skype and of course now zoom than I ever did before. Much better than spending time travelling for both myself and the client.

Thanks (1)
avatar
By CJaneH
21st Jul 2021 13:58

As someone with poor hearing and needing to lip read I have to ask clients to remove their mask. I have had a lot of short carpark meetings at the beginning.

Thanks (1)
RLI
By lionofludesch
21st Jul 2021 14:28

I don't have clients any more but there were a lot of folk in Tesco this morning still wearing masks.

Just as a reminder that it "hasn't gone away, you know", the CEO at the rugby club has tested positive this week. Probably caught it on his visit to Wembley on Saturday. Happily, I had a PCR test three days after I last saw him and that was grand. Less happily, I'll have to take on half his workload on Sunday.

Thanks (0)
Red Leader
By Red Leader
21st Jul 2021 15:29

Some meetings, but much fewer. No handshakes. Clients are usually older and volunteer the information that they have been double jabbed (or I would ask).

Thanks (0)
By SteveHa
21st Jul 2021 15:39

If I have a client booked in, and so I know I have to attend the office, I do a lateral flow test the day before to confirm that I'm clear.

Having said that, my last client meeting (yesterday) was a GP, so I expect we had all been extra careful.

Thanks (0)
Replying to SteveHa:
RLI
By lionofludesch
21st Jul 2021 15:45

They're great fun, the lateral flow tests. Like having your first chemistry set.

Thanks (2)
Replying to lionofludesch:
By SteveHa
21st Jul 2021 15:51

Yep - though I don't recall ever sticking anything from my first chemistry test up my nose.

Thanks (0)
Replying to SteveHa:
A Putey FACA
By Arthur Putey
21st Jul 2021 16:08

Ah, that's where I've been going wrong!

Thanks (0)
Replying to SteveHa:
paddle steamer
By DJKL
23rd Jul 2021 14:15

And then extracting the copper sulphate crystal on a thread . (Nobody should actually try this as CS is pretty harmful)

Thanks (0)
avatar
By LW64
23rd Jul 2021 10:25

Still of the opinion that anyone who doesn't understand that it is airborne, was already starved of oxygen at some point!

Thanks (0)
Replying to LW64:
A Putey FACA
By Arthur Putey
23rd Jul 2021 12:01

It can also be present on surfaces and spread indirectly by contact, can't it?

Thanks (0)
Replying to Arthur Putey:
avatar
By LW64
23rd Jul 2021 12:23

Quite, but you don't have to touch anything.
Most of us breathe...

Thanks (0)
Replying to LW64:
A Putey FACA
By Arthur Putey
23rd Jul 2021 12:39

Indeed. I was just making the point that it is not only spread via airbourne transmission, which some supermarket visitors and bar staff who insist on handling glasses at the top seem to forget.

Thanks (0)
Replying to Arthur Putey:
RLI
By lionofludesch
23rd Jul 2021 12:49

Arthur Putey wrote:

It can also be present on surfaces and spread indirectly by contact, can't it?

Now considered possible but unlikely, apparently.

Thanks (0)
avatar
By Mr_awol
23rd Jul 2021 13:14

Drop off area for anything coming in (although strangely we hand it to them on the way out, if anyone picks stuff up). Meetings available but Zoom etc encouraged. Most staff in the office but some still at home.

I will wear a mask into a meeting but if a client dfoesnt have one i wont worry. I may then remove mine. Staff welcome to make similar decisions for personal preference but if the client is wearing one and doesnt ask to remove it first, then nobody from 'our side' should.

All staff are now double vacc'd, except two. One of those will not be vacc'd which creates its own challenge for us, but we are leaving that until the last staff come back in, to decide what to do.

Plenty of hand sanitisers around, encouraging all to use them. Lateral Flow Tests required weekly before coming in and encouraged twice a week.

Still spacing everyone out, which will last at least until everyone comes back, but people will have to be bunched up at some point when they all return.

Thanks (1)
Replying to Mr_awol:
avatar
By Hugo Fair
23rd Jul 2021 14:27

"Still spacing everyone out" ... I thought that all psychoactive substances were now banned? Mind you some clients have appeared to be spaced out since well before the pandemic!

Thanks (1)
Replying to Hugo Fair:
avatar
By Mr_awol
23rd Jul 2021 15:17

Hugo Fair wrote:

Mind you some clients have appeared to be spaced out since well before the pandemic!

As do some staff, to be fair!

Thanks (0)
Share this content