In the past I have always updated client's PAYE address via my HMRC Online agent account.
I have tried twice recently (2 clients, 2 internet browsers) and although the option is there it won't let me click 'next' to confirm the change.
I called up the HMRC Online Helpdesk and was told agents are no longer allowed to do this. He then told me to call the Employer Helpline instead.
I think I have been given the wrong info by HMRC - if the option to change the address is there why can't I use it?!
Has anyone else experienced the same issue recently?