I recently took on a new client for self assessment / PAYE and used the HMRC Online Services route to authorise as PAYE & SA agent. The client appears on my government gateway account and I have been submitting FPS for a few weeks now.
I have just tried to speak to HMRC regarding the PAYE balance and they said they can't speak to me as a 64-8 isn't in place. I explained that I had authorised online but the HMRC rep said that he can't see the authorisation at his end and that I need to submit a 64-8.
Am I being silly? Do we need to do online authorisation AND 64-8? I thought it was one or the other.