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Online Client Authorisation

Is anyone else experiencing problems when trying to obtain client authorisation online?

For over a month I have been unable to obtain client authorisation using the HMRC facility. This has now happened for three separate individuals. HMRC are being very unhelpful and constantly requesting more screenshots of the data I am entering (which is not changing!) They are then insisting that the information must be incorrect and saying that the clients must phone HMRC to confirm their details. I have official letters from HMRC with the UTR numbers and postcodes for each of them and I am assuming that three clients won't all be getting their NI  numbers wrong! 

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08th Nov 2018 13:56

Why are you entering NI numbers? They are not compulsory.
Did one yesterday with no problems.

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08th Nov 2018 14:07

Always have done? Didn't realise that they weren't compulsory! Just tried without it and still getting un-submitted though.

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to LucyCharles
08th Nov 2018 14:22

Unsubmitted or failed?

Once you enter the details, it sits there as unsubmitted until you tick it and click submit.. then it tells you whether it passes or fails... just checking you're not missing that step!

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to pjd17mini
08th Nov 2018 14:45

Thank you so much! So simple! I have done hundreds of these........but as it didn't work at first for one client, having tried continuously so many times, I just forgot to do that bit! I obviously need to retire!

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to LucyCharles
08th Nov 2018 16:08

HMRC likes to play games with us. Their software rules are incomprehensible to newbies, and we are expected to remember so many of these rules. Then out of the blue a particular area we need to focus on changes, and we've got to learn yet more rules. It doesn't occur to HMRC to make it easier for us. Why should they?

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to LucyCharles
08th Nov 2018 14:36

That's how it's meant to work. You create the request and it becomes unsubmitted. Then you submit it and it will change.

The request will then either show as "code issued" or "failed". Unsubmitted doesn't mean it hasn't worked, just that you haven't sent it.

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08th Nov 2018 14:14

Where you can enter one chunk of information or another, don't enter both.

So don't enter UTR and NIno. Just enter one.

For some reason, it often works.

Or just use paper. It's often quicker.

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By mumpin
to lionofludesch
08th Nov 2018 14:31

You must enter UTR or it wont work.
So only option is to never enter NINO.

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to mumpin
08th Nov 2018 14:44

Our lass doesn't have a UTR.

But she does have an NI number.

Is it just paper for her ?

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to lionofludesch
08th Nov 2018 14:46

Can't do online without the UTR, so yes, it would have to be paper.

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08th Nov 2018 15:55

If the UTR is right and the post code is right, then they might be PD1's.

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By frankfx
08th Nov 2018 16:42

The fact that HMRC did not suggest this solution is a disgrace.

We all have "moments ".

I suggest this thread is sent to HMRC.

And a thorough explanation demanded.

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to frankfx
08th Nov 2018 22:53

Maybe they were having a 'moment' (or two or three or four) too?

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