Online DS01 and Companies House

Going round in circles

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Went online to complete a DS01 for a company with 2 directors, everthing fine.

One director recieves email to complete his part of the process, tick, the other director receives an email stating his email not authorised.

How, when and where did I notify Companies House of his email address even though the email they have sent to him is the correct one.

How do I change it, as I am currently going round and round in circles.

Thought I was being clever by not sending in the normal paper DS01  

What have I missed, done wrong ? .

Thanks

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