Share this content

Outlook can't find POP or SMTP servers

Outlook can't find POP or SMTP servers

An odd thing - my windows computer - a Dell Vostro running Windows 7 and Office 2010 - suddenly refused to connect to my ISP (both POP and SMTP), whilst my Mac, iPad and blackberry were all accessing the same ISP (and the same email account) with no problems.

Outlook also refuses to access another account with the same ISP or to set up new accounts, but internet explorer on the same computer is happily accessing the web.

This afternoon I fired up my Dell netbook which runs Ubuntu for the first time in over a year and it too was OK with both email and internet.

Has anyone else had similar experiences with Outlook recently? Have there been any glitches with Windows or office updates within the last couple of weeks?

Or is the Vostro being spiteful because I bought a Mac?


Please login or register to join the discussion.

By Flash Gordon
18th Nov 2011 18:14

Same problem

I'm having the same problem - Outlook keeps getting shirty with my BT email addresses but not my website ones (if that makes sense). It's doing my head in because it's very frequent but not permanent. And often if I manually send/receive it works. And it's fine accessing those accounts through yahoo. I've tried re-entering all the details in Outlook but it's made no difference.

Mine's also a Dell but not a vostro, running Windows 7 & Office 2010.......

If anyone has a solution (other than pc-orientated assault) I'd be seriously happy...

Thanks (0)
20th Nov 2011 10:37

Flash I am having eaxtly the same argument

between my BT email and Outlook. As you say, manual checking mostly works, but the auto setup of checking emails frequenelty comesback with the error messages of "cannot access server" or something similar.

Thanks (0)
24th Nov 2011 11:24

Thanks for the responses

Flash, Rockall

I forgot to tick the get updates box when I posted the question - I'm with TalkTalk (which took over Tiscali, which took over Pipex). I do also have email forwarding in the chain, but only on one of the accounts.

My conclusion is that this is probably an outlook problem, although I guess it could also have something to do with the Dell version of the software. I'm getting to the point where I need to look at uninstalling and re-installing outlook, not a prospect I view with relish. I was hoping for an easy answer.....Ah well .....

Thanks (0)
11th Dec 2011 18:48

Back again

After a couple of months lack of co-operation suddenly Outlook is open for business again. 

I have no idea why!

Thanks (0)
Share this content