Pandle Software - any good?

Getting ready for MTD - users experience

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Hi - we are looking at various options to offer clients in readiness for MTD for income tax. I have checked out Pandle and on the face of it seems functional and good value for money especially for those clients who are cost sensitive. 

It reminds me of Xero in the early days before all the whistle and bells

Anyone got experience they are willing to share? What are support levels like? 

 

 

 

Replies (37)

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By Wanderer
17th Aug 2021 14:46

All positives, no negatives at all.

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Replying to Wanderer:
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By Marmite
17th Aug 2021 15:17

Ive tried a couple of times to speak to someone at Pandle to discuss our requirements, pricing etc however no joy so far. How have you found support?

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Replying to Marmite:
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By Wanderer
17th Aug 2021 16:48

Pricing couldn't be simpler or more transparent. £2.50 per month if you pay. £5 per month if client pays.
Support, think we've contacted them once, with no issues.
Good software should ideally be something that support is largely redundant!
Seem to be constantly improving & adding extra features.

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By Duggimon
17th Aug 2021 14:46

It feels slow and clunky, but all cloud based software feels slow and clunky to me.

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By rmillaree
17th Aug 2021 15:43

Havent tried Pandle - but quite impressed with Bokio for something that is free.
May be worth giving that a test run too.

Bookio team told me they would be good to go with MTD and have no plans to charge customers to use the software.

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Replying to rmillaree:
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By rmillaree
17th Aug 2021 16:53

I see that Pandle charges £5 a month for bank feeds -this feature is free in Bokio.
Note i am not a bokio employee :)

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Replying to rmillaree:
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By User deleted
17th Aug 2021 17:12

Looks like Pandle and Bokio are using Plaid for bank feeds. Presumably Plaid charge for the feeds so I am wondering how they can offer them for free. Their website says they make money from charging for "additional financial services"

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Replying to rmillaree:
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By Wanderer
17th Aug 2021 18:17

rmillaree wrote:

I see that Pandle charges £5 a month for bank feeds -this feature is free in Bokio.

Is that £5 per month on top of their standard £5 (£2.50) or is it included?
They do say:-
Bank Feeds are available as part of our low-cost accounting software plan, Pandle Pro.
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Replying to Wanderer:
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By rmillaree
17th Aug 2021 19:31

"Is that £5 per month on top of their standard £5 (£2.50) or is it included?"

The way i read it on the website was that Pandle could be free (import bank items ) - however if you want bank feed (or any of the other bells and whistles) you need to go pro and pay the £5 per month - if you are paying the £5 per month already that includes the bank feed.
Thats compared to bokio which is free including bank fees - albeit it may not have all the bells and whistles that come with the pandle pro subscription?

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Replying to rmillaree:
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By User deleted
17th Aug 2021 19:57

It's £5 per month for business owners, it's £2.50 per month for accountants, there is a 50% discount (as the above post mentions)

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Replying to rmillaree:
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By User deleted
17th Aug 2021 19:57

It's £5 per month for business owners, it's £2.50 per month for accountants, there is a 50% discount (as the above post mentions)

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By Pandle_James
17th Aug 2021 15:56

Hi Marmite,

Sorry you have not been able to speak to someone. We cannot see any unanswered support requests, have you tried the in app live chat or the chat on the website? If you DM me with your details I will follow up straight away.

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By alialdabawi
18th Aug 2021 00:26

We have a few clients on Pandle
No real issues
Many attempts at support across the past 18 months of using - each responded to with swift, concise and precise answers
One client has linked a bank feed successfully - on a £2.50 monthly subscription
Overall recommend
Good import feature for transaction volumes too

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By Winnie Wiggleroom
18th Aug 2021 07:16

We are thinking of dipping our toes into Pandle as well, mainly as you say at £2.50 a month its the right price for the small sole traders, if we had to pay £20 a month its as much as our current fee!

I think our approach will be to get one or two clients on it now and run it for a few months, I think thats the only way to test it.

I dont trust anything that says its free unless its clear why (eg Freeagent),

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Replying to Winnie Wiggleroom:
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By rmillaree
18th Aug 2021 08:46

"I dont trust anything that says its free unless its clear why (eg Freeagent),"

The thing is are Bokio any less likely to be in existence in 2 years time than Pandle? if Bokio do start charging £5 is it not liley pandle may be chharging £10?

They have clearly said they have no plans to charge customers at present so i have taken then on good faith in that regard.

I have tried the product - it takes minutes to setup partner account and minutes to setup free acount on behalf of clients so they are good to go - it should take them minues to setup and activate bank feed.

On cashbook basis coding payments is decent in that it recognises text being entered.

On this basis they have a niche in that i can send price conscious clients their way and neither at present have to worry about billing and the all important bank feeds is available without chargee which gives us a chance to easily monitor posting progress if needs be and we are less likley to be drawn into csv upload issues.

In some respects i share your skepticism about the long term but for the now it certainly to me is a decent option on the table for some. Like any products though it depends on whether this product provides everything our client needs.

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Replying to rmillaree:
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By Winnie Wiggleroom
18th Aug 2021 08:58

rmillaree wrote:

"I dont trust anything that says its free unless its clear why (eg Freeagent),"

In some respects i share your skepticism about the long term but for the now it certainly to me is a decent option on the table for some. Like any products though it depends on whether this product provides everything our client needs.

Yes I agree, I am however very wary of jumping into something that we will have to move away from in a couple of years, to some extent we regret doing that with Sage where we have over 100 clients, its a huge ask now to move them off Sage and instead we have to live with it.

My point was that I am happy to pay £2.50 to Pandle who seem to have been around for a while, but with Bokio it is not clear to me how they can offer it for free there is just some vague mention of them offering other services, I dont like that

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Replying to Winnie Wiggleroom:
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By User deleted
18th Aug 2021 11:56

The functionality of Bokio is also far more limited than Pandle who are releasing new features every week. I think it is better to pay small subscription fee so they can afford to keep improving the product.

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By Leywood
18th Aug 2021 07:29

Great bit of kit for the price, clients find it easy to use. I emailed support just the once and got a very swift and sufficiently detailed reply to sort my question out.

They make improvements, but not just for the sake of it.

Have a couple who use the free version just for invoicing, which they find much better than the badly cobbled together word documents they used to use and the awful Zervant software they then moved to. Just need to get them using more of its functionality on their own.

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By Latinaid
18th Aug 2021 10:59

Do either Pandle or Bokio work with any data capture tools like Dext or HubDocs?

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Replying to Latinaid:
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By Marmite
18th Aug 2021 11:05

They don't but I understand after speaking to them yesterday this is in the pipeline (albeit their own OCR tech)

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Replying to Marmite:
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By Latinaid
18th Aug 2021 11:24

Marmite wrote:

They don't but I understand after speaking to them yesterday this is in the pipeline (albeit their own OCR tech)

Thanks. Having recently used Dext/Xero for one client (via their accountant), I can see the advantages, and am now resenting the manual entry of the shoebox of receipts!

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By Moonbeam
18th Aug 2021 11:20

I have a very cost sensitive client who uses Pandle. And it is good. So I would say put all your lower earning businesses on it.

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By legerman
18th Aug 2021 11:50

I have a couple of clients on it, although one is just for invoicing as I couldn't use my existing software for CIS vat.

For the price it's good but I find getting some reports clunky and difficult to extract the info I need (I've been spoilt by VT+ in that respect) particularly when trying to match suppliers with payments. I will say though that their support is second to none with very helpful people.

I am currently in the process of moving some other clients to Nomisma, that's £5 + VAT a month for bookkeeping and £5 + VAT to do the SA or CT, so would suggest that as an alternative if Pandle doesn't fit the bill.

One other point. If you are set up on the Accountant program (to get the 50% discount) you can't put clients on the free product.

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By Marmite
18th Aug 2021 12:27

Thanks everyone for your input - I'll move a handful of clients onto the system and give it a road test

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By Kali10
18th Aug 2021 14:23

I remember doing a little research into Pandle a few years ago and had a chat with one of their advisors. Some of the drawbacks at the time were the inability to complete bank reconciliations and no bank rules, no payroll integration either. However I do understand it is a free/low priced software.
Any idea whether these features have now been implemented along with the ability to analyse/edit multiple account transactions in one go? This would be a great feature to have in place along with uploading bank statements via csv if no bank feed is available.
Would be useful to get some more feedback as I'm now considering giving Pandle another try.

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Replying to Kali10:
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By Pandle_James
18th Aug 2021 16:01

Hi Kali10,

We're releasing new features every week so we have come along way since you last tested us out.

1. We do not have a bank reconciliation as it is not really applicable due to the way banking is done in Pandle (it's not like Xero where you have to match things). You have a running balance and a 'balanced' or 'unbalanced' status with the date the balance was last correct which we pull from the Plaid API.

2. We are planning our own payroll product (bureau too) with the MVP hopefully coming in the next year or two. We do however have a 'wages adjustment' feature for your clients to use which means they do not have to understand how debits and credits work for their journals.

3. In depth bank rules are in place which allows you to confirm large amounts of bank transactions at once and automate a lot of the banking process. We are also reverting back shortly to allowing bulk transactions to be confirmed in one go (it was previously removed as it caused performance issues - now solved)

4. We have always facilitated CSV uploads for those who do not want to use (or pay for) bank feeds. The entry methods available are manual, file upload or bank feeds.

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Replying to Pandle_James:
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By Marmite
19th Aug 2021 16:05

There has certainly been a range of improvements and I am glad the bulk bank rec feature is being reinstated.

Can you provide more detail on the MTD ITSA plans as this is the main motivating factor to look for software for our ST's / Landlords.

I don't want to invest time and money moving clients onto a system that may not be ready / able for MTD in 2023. Will there be a beta testing opt in?

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Replying to Marmite:
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By Pandle_James
19th Aug 2021 17:01

Hi Marmite,

We're working through MTD ITSA at the moment and we will certainly be ready in time for when it becomes mandatory. If you have any specific questions around this then please feel free to contact us though our support chat or directly on AW.

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By indomitable
19th Aug 2021 14:17

I trialled it, OK for the price you cannot complain, but the vast majority of my clients need something better, it is OK for the basics.

I'd say its OK for your one man band sole trader that doesn't have many transactions. Prefer freeagent which is only £9 per month I think. and is a far superior product in my view

And I must say if a client of mine complains about paying the extra few pounds a month, I just roll my eyes and show them the door

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Replying to indomitable:
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By cbp99
19th Aug 2021 14:55

Out of interest, in what way is Freeagent "superior"?

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By User deleted
19th Aug 2021 16:04

It's a lot more than £9 a month

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By lh3f9764bg1g
21st Aug 2021 10:28

It strikes me that when MTD ITSA arrives the very minimum that one would need, at least initially, would be sales and expenses/purchase invoices and bank feeds. Perhaps Bokio (being free) might be an option. It might be worth a test drive. Also - the bare minimum might be preferable anyway because just how much do we actually know about any clients accounts unless and until we actually do the annual accounts? Each and every quarterly Return will inevitably be less than perfectly, absolutely, conclusively accurate so why waste a load of time when it is never going to perfetto anyway? The more I think about it the more the Making Tax Up option sounds reasonable - at least for the first year or so. Certainly I don't think that we should rush headlong in to making major changes (e.g. setting people up in bookkeeping software who have never used such before, changing year-ends, committing one's time to making internal operational changes) unless and until we are absolutely sure that those changes are wise. And unless and until we are absolutely sure that HMRC won't kick the can down the road for a year or two as they did with MTD VAT. Remember . . . . . MTD VAT turned out to be not quite the onerous task that many of us initially anticipated and I'll bet that many of us invested time, effort and money in it that we now realise was unwise and unnecessary.

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By Latinaid
22nd Aug 2021 16:42

I'm interested in how Pandle and Bokio deal with Paypal - does anyone have experience of this? I know they both integrate with PayPal, but wondered how easy it is to use.

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Replying to Latinaid:
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By Pandle_James
23rd Aug 2021 09:33

Hi Latinaid,

At Pandle we have built our own direct integration as the third party integrations were not very good, reliable or stable. If anyone has had experience with the PayPal API and the multitude of transaction types and complexity then you will know how much of a nightmare it is. We actually built our own wrap around before we even started work on the integration. This means we can automate a large portion of user's transactions in PayPal (currency conversions and such) and ensure that it's not just easier and simpler to use for our users but more stable and accurate too. Please visit our live chat support if you have any more specific questions around PayPal or anything else within Pandle.

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By lh3f9764bg1g
24th Aug 2021 15:05

Has anybody got got much experience of Bokio? How does it compare to Pandle, for example? I'm seeing a lot of information here about Pandle (most of it complimentary) but not so much about Bokio.

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Replying to lh3f9764bg1g:
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By creamdelacream
24th Aug 2021 18:27

I tried Bokio and it was a bit basic and cumbersome to me. I haven't tried Pandle but I'm going to give it a go soon. Wave was good but they pulled the bank feeds and are not going to be MTD compliant. I usually spend half an hour messing around with a dummy account before setting up a live one. I can usually get a good feel for the software in that amount of time.

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Replying to creamdelacream:
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By lh3f9764bg1g
26th Aug 2021 06:50

Thanks for the report creamdelacream!

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