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PAYE!

PAYE!

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Does anyone know how to obtain a client's PAYE Accounts Office Reference? The sole director/shareholder is abroad on business and the bookkeeper has suddenly quit. The client needs the accounts office reference to make the payment and I cannot find I having logged into the client's PAYE account and the physical files are locked away as payroll is sensitive information and only the director and bookkeeper have access. I am trying to get through to HMRC but still on hold after 40minutes! The director gets stressed if tax payments are not made on time.

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By bobada
20th Oct 2015 16:21

We managed to speak to someone at HMRC who was able to give us the reference over the phone for a client. The client had to pass security first as no 64-8 was in place/ This is not guaranteed though as in our experience it all depends on who you speak to and how helpful they are feeling!

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AS
By AS
20th Oct 2015 16:54

Thanks Bobada. I hung up after being on hold for 1 hour. Only an organisation like HMRC would make it difficult for us to pay them money! I do not know why they cannot include the accounts office reference with the PAYE reference in the client's online portal.

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Tom McClelland
By TomMcClelland
20th Oct 2015 16:55

Look in your payroll software...

Under RTI it is compulsory to enter it in the software, since you can't file without it.

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By stratty
20th Oct 2015 17:28

Bank Statement

If payment has been made before it will be on the bank statement.  Just amend the last 4 digits for the relevant payment period.

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AS
By AS
21st Oct 2015 10:02

Client does not listen

The PAYE has previously been paid by cheque therefore the details are not on the bank statement or saved as a payee in online banking. This is despite our advice to pay electronically to ensure payment is on time.

I do not have access to the payroll software as the company ran the payroll internally and the bookkeeper is the only one that had the password. We will be taking over the payroll from this month.

I have told the client that payment will have to wait until she returns next week and sends the payroll files to m. 

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