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PAYE Desktop Viewer (PDV)

How to update the employer list?

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My PAYE Desktop Viewer is currently missing about 20% of my employers. Anyone know how to update the employer list?

And while I'm asking - all but one of my employer's names do not show on the Employer Summary list (only their PAYE ref) - any clues with that would help too.

Thanks.

Replies (6)

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Universe
By SteveOH
13th Feb 2018 16:35

I think that the Desktop Viewer is automatically populated once you have filed a 64-8 for employer services.

I also have the same problem with employer names not appearing on the list. I have no answer to that!

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Replying to SteveOH:
By chewmac
13th Feb 2018 16:37

Thanks. Makes sense but is not working like that. I’ve Agent Authority for all clients and all show under my online Agent Services - just not on PDV

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Replying to chewmac:
Universe
By SteveOH
13th Feb 2018 16:49

Hmmm, I'm not sure then. Maybe make a call to the online services helpline, although I don't know if that will get you anywhere :)

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By claudialowe
13th Feb 2018 17:10

If you give the client a reference when you submit an online 64-8, then that will pull through onto the desktop viewer. Don't know about your missing people though.

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By acceje
14th Feb 2018 11:30

I have the same problem with the missing employers but I have noticed that the employers that are missing would not have had any notices sent. I am therefore assuming that they will show up if/when tax code notices etc are sent.

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Replying to acceje:
By chewmac
14th Feb 2018 16:43

Ah, ha! That's helpful and now you point it out seems to make sense.

Doesn't mean I like the system - but I do appreciate that clarification! Thanks.

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