Just wondered if anyone else is having a problem with errors in the PAYE RTI system and disputed charges.
I now have disputed charges on four of my clients, two of which have been outstanding for over a year. I only have about 30 clients that I do the payroll for, so that is a hit rate of about 13%.
I have just spoken to the employer helpline to see where they were with one of them and the response was that they don't have any idea how long it will take to sort it - the disputed charges team give no timescales. In the meantime, employer clients and now their employees are being chased for money that they don't owe.
Interested to hear if my experiences are typical, or am I just unlucky? Had anyone actually had their disputed charge resolved? If so, how long did it take?