I applied in writing for all my agent codes since setting up my own practice and I received my response which gave me my SA and CT codes, whilst explaining I needed to apply for VAT and PAYE online.
I then used the HMRC "IR Agent Registration for PAYE (here https://www.iragentreg.gov.uk/agentreference/agent_registration.htm ) and it successfully gave me an agent code (applied and received code on Saturday 16th April).
I have been trying to enrol for the online service since using this code and it keeps telling me the following error:
ERROR: The details you have entered are either incorrect or you may have already enrolled for this service. If the problem persists please contact the HM Revenue & Customs Online Services Helpdesk or select 'Back' to return to Your Services.
I have successfully activated my SA, CT and VAT services but even now I cannot get it to accept the Agent Code given to me for PAYE/CIS/ERS.
I spent an hour on the phone to online services help desk who eventually decided I needed to speak to the agent helpline who then after an hour decided there was nothing they could do until i had activated the service and therefore needed to speak to online services!! After another half hour I got put through to a different adviser who simply said "It can take about 5 days for the codes to fully update in the system so it will work just keep trying."
Well here I am 9 days on and still no joy!
I have tried creating a different agent code in my personal name rather than the company name and have also register a 2nd code for the company on Monday 18th (just in case the weekend had anything to do with it) and still no code is being accepted and letting me in!
Does anybody have any ideas or suggestions what I can try or am doing wrong??