A recent client has registered as an employer & has received an employer paye ref and an accounts office reference.
They have signed up for PAYE for employers via their government gateway and a message on their government gateway is saying 'We have posted an activation code to you - it may take 7 days'. This was over 3 weeks ago and they haven't received it.
HMRC have told the client that they can not make any payments until their paye for employers account has been activated. Is this true? I would have thought that to make their payroll payments they only need the accounts office reference and make a bank transfer. They would need the account activated to see the payments but would they need it activated to make the payments?
They are using a payroll services company who say that they have everything they need to file the payroll with HMRC so the only issue is HMRC telling the client that they can not yet make payments.
Any help would be very welcome.