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PayFit

amending a submitted payroll

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I have a client using Payfit for their payroll. April's RTI was submitted with a huge error which we need to correct ASAP. I can't see anywhere on Payfit or their help centre how to amend a submitted RTI. There's a section about adding previous unreported payments, which get added to the current month's payroll - this makes me think that one can't amend previous months. 

I've emailed/webformed their support team (who have no phone number) but who knows how long that'll take to get responded to, whilst this needs sorting ASAP.

Does anyone use it and know?

Assuming it can't be done on Payfit, how would I go about correcting it with HMRC? We use moneysoft, so I'm thinking enter all of the details exactly as per Payfit (incl employee details, payroll no's etc), then tick the box allowing resubmission (not sure if that makes a difference at HMRC's end or not) and submitting. My concern here is that HMRC would record it as a second submission rather than an amended one.

Pulling my hair out here ...

 

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By SXGuy
13th May 2021 13:10

I don't use payfit. But a couple of points to mention.

You can't re submit the fps using a different peice of software. Reason being its likely without the same employee identifiers hmrc will assume a second employment and all hell will break loose when you receive multiple tax coding notices.

You should be able to in theory submit an eps to adjust the figures sent in error. You should also be able to correct the figures and file the following months fps which should update the year to date totals at hmrcs end.

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By atleastisoundknowledgable...
13th May 2021 13:28

SXGuy wrote:

You should be able to in theory submit an eps to adjust the figures sent in error. You should also be able to correct the figures and file the following months fps which should update the year to date totals at hmrcs end.

That’s what I want to do, just can’t work out how to do it on PayFit and if it’s even possible.

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By SXGuy
13th May 2021 16:51

Perhaps it's locked the prior periods? Is there an way you can restore an old period from a backup, change it then run through the other periods without submitting again until you get to the period next to be sent?

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By PayFit-payroll
03rd Jun 2021 15:24

I'm sorry to see that you've experienced difficulty using PayFit. Our customer success team has informed me that you have kindly supplied the correct information and we have now resolved this for you and that the corrections have been submitted to the HMRC.

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Replying to PayFit-payroll:
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By atleastisoundknowledgable...
03rd Jun 2021 15:52

Yes, thank you.

Your support team were excellent

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