Having recently taken over the practice i have worked in for the last 15 i have recently sent out new engagement letters to all of the clients, i have also aksed them to provide me with there passport numbers (for ID Checks) and to complete simple PEP questionaire, so that i can comply with AML
I have a client that i only provide Payroll services for, The company is based in the UK and is part of a European wide Group, they have recieved the pack and the contact i deal with, whom isn't a director, is complaning, One of the directors is based in Europe so i have asked for an Authorsied passport and utility bill
I believe i have to follow the procedures above in order to know whom i am working for.
Can someone please advise that the process i have gone through is correct, or is the process different if i am only providing payroll services?
Thanks in advance