PC Specialist

Can't recommend this company

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I bought my current laptop from a company called PC Specialist following a recommendation on here so I thought it only fair to follow up with my bad experience. I suspect this company has grown too fast and is losing sight of customer care.

I won't go in to all the details just to say I had to send a laptop back for repair under warranty and that repair failed after just a few weeks. It happens of course but when returning it again I stressed I needed it back for an important job this weekend. I was assured it would be prioritised and there was plenty of time to do that. Of course I have now been let down.

I haven't been over impressed with the quality of the product either. Cheap Chinese clones packaged as customised super-PCs. I'll be looking elsewhere next time.

Replies (5)

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By Moonbeam
29th Jul 2016 11:27

There are loads of other IT companies who also give a poor service. You should be very careful when dealing with anyone new in this field, as it's full of imcompetent people and crooks. Take even recommendations with a large pinch of salt.
In fact treat these people just like you would a prospective builder - mostly hopeless and dishonest but a few are fantastic.

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By pacta
29th Jul 2016 11:31

Use Scan computers.

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By Scriptic
29th Jul 2016 11:34

Certainly for PCs I have stuck to Dell Optiplex - the range Dell make themselves, for many years . They are not the cheapest but I have always found them to be very reliable.

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By In a Daze
29th Jul 2016 16:30

I have always used DEll for hardware you can of course always use PC world

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By elliottchandler
30th Jul 2016 17:51

It is sad that some people experience this kind of service but it is inevitable for some companies as they grow to big to fast. Our company has been providing hardware for over nine years and although we resell brands such as Dell, Lenovo and Microsoft we are always careful to work with the client to select the right product and get it ready for its intended purpose.

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