PD1 VAT return submission query

How to submit a return for a client with PD1 status

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For many months now i have been chasing HMRC to estalblish what the system is for submitting VAT returns for someone with PD1 status

The latest call, to PD1 tax team, we were advised they could only assist us with PAYE or self-assessment, and the VAT PD1 team do not have any contract number or email address, and in fact the PD1 VAT unit is a man called Greg and he only works Friday. 

Does anyone have any details they would be willing to share on the process for submitting a PD1 VAT team please, as my client is now in an assessment period

Replies (16)

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By kestrepo
21st Feb 2024 17:01

I am sure that they will feel that they are a special case but as I understand it all VAT registered organisations now use Making Tax Digital for VAT.... unless they are already exempt or have applied for a specific exemption (ie Religious organisation that doesn't believe in electronic communications, insolvency, age, disability etc). I believe that this is covered in "VAT Notice 700/22: Making Tax Digital for VAT Section 2". Can you not process and post through your normal portal?

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Replying to kestrepo:
Duncan & Toplis
By [email protected]
21st Feb 2024 17:39

Thank you for your reply, however PD1 is not a choice. People are issued this by HMRC. It is not a case of "feel they are a special case". It applies in a number of special cases, the categories of people are MPs, government ministers, senior Civil Servants, certain members of the Royal family and officers in MI5 and MI6.

There is no way these can have a Government Gateway account, as HMRC do not allow it and due to the sensitive nature of their information have no digital footprint at HMRC for any tax and therefore you cannot get past the Security check screen to submit VAT returns (and other taxes) in the normal manner.

There are special HMRC units for such cases - HMRC specialist Public Department
1 (PD1), but getting hold of the VAT one is impossible.

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Replying to [email protected]:
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By kestrepo
21st Feb 2024 18:23

It's a pass from me then! I would put your question in writing to HMRC, send it to them by recorded mail and await the response. Good luck.

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Replying to kestrepo:
Duncan & Toplis
By [email protected]
21st Feb 2024 18:35

Tried that too but thank you m
I’m at the end of my ideas, short of driving to PD1 unit in Cardiff in a 12h+ round trip

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Replying to [email protected]:
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By FactChecker
21st Feb 2024 20:43

Better make it a Friday then ... and check first whether Greg is WFH that day.
Oh, silly me, you can't check first can you ...

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Replying to [email protected]:
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By rmillaree
22nd Feb 2024 09:36

has your client tried the same route that digitally excluded use to authorise agents when they cant do the digital handshake ? - perhaps you might want to speak to that team to ask them what the specific options are if they cant sort if they cant cant pass checks . imho ball is 100% in their court to advise process to follow if they cant sort.

Does anyone know if they closed down the old skool system of applying for vat pincodes to be sent out in the post i know they said that would go offline about 10 days ago - is there any chance that that option might still be avaialble.

the other option is the specific email department that the vat office normally use when the vat returns cant be submitted due to techniocal glitches - i suspect that team is probably the department geared up to sort the necessary if it hasnt been disdbanded - sorry but dont have that email address to hand if i can find it i will post. Normally that team can be reached via referal from within vat helpline system.

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Replying to [email protected]:
By SteveHa
22nd Feb 2024 14:14

charlotte.garton-AT-duntop.co.uk wrote:

It applies in a number of special cases, the categories of people are .......senior Civil Servants,

I thought it was all civil servants. Granted, it's more than 20 years since I left, and things may have changed, but when I worked at HMRC I was PD1.

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VAT
By Jason Croke
22nd Feb 2024 07:06

Hi Charlotte

I can't help you with this one, it's been about 5 years since I had a PD1 client (we don't take on PEP type clients).

Might be worth posting on the HMRC agent community, you'll need to join first and can then post your query, the Admins usually try and get answers for you fairly fast.

https://community.hmrc.gov.uk/

If you want, I can post your query there as my own query and can update you when I get a response.

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Replying to Jason Croke:
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By mbee1
22nd Feb 2024 08:31

Jason Croke wrote:

Hi Charlotte

I can't help you with this one, it's been about 5 years since I had a PD1 client (we don't take on PEP type clients).

Might be worth posting on the HMRC agent community, you'll need to join first and can then post your query, the Admins usually try and get answers for you fairly fast.

https://community.hmrc.gov.uk/

If you want, I can post your query there as my own query and can update you when I get a response.


Not all PD1 clients are sensitive. We work in an area where about 60% of our clients are in PD1 although the vast majority don't need to be VAT registered but there is nothing sensitive about the job they do. They were shipped there because of the specialist team they had there to deal with this type of taxpayer.

Sadly, that specialism is no longer there but it can be hard work. You cannot do much much digitally without a convoluted work around thus we have to do paper 60 day CGTs. One of the best things HMRC did was introduce the IRV but, guess what, it doesn't work for PD1 and neither does the API link when the reconciliation has been done. It makes our job that much harder and I have sympathy with the OP.

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Replying to mbee1:
Duncan & Toplis
By [email protected]
22nd Feb 2024 08:56

That's really helpful thank you, this client does unfortunately have to be VAT registered, and is supporting other taxes in paper format (including the VAT1 application), he is unable to get past the online ID process.

I will look into the agent forum, thank you but if you could post on my behalf in the meantime that would be incredibly helpful (I've been at this since May). I've even tried the HMRC customer support on Twitter
https://twitter.com/Bongelette/status/1760336347854729685

Me- I'm trying to reach the PD1 team for support submitting a VAT return

HMRC - Please can you clarify which department you're trying to contact?

Me - anyone at HMRC would can help me submit a VAT return for someone with PD1 status, I've been told repeatably someone will call me back

HMRC - Please can you tell me what you are referring to when you say PD1 status?

Me - ............

At this point i started to despair

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Replying to [email protected]:
By ireallyshouldknowthisbut
22nd Feb 2024 11:20

charlotte.garton-AT-duntop.co.uk wrote:

That's really helpful thank you, this client does unfortunately have to be VAT registered, and is supporting other taxes in paper format (including the VAT1 application), he is unable to get past the online ID process.

I will look into the agent forum, thank you but if you could post on my behalf in the meantime that would be incredibly helpful (I've been at this since May). I've even tried the HMRC customer support on Twitter
https://twitter.com/Bongelette/status/1760336347854729685

Me- I'm trying to reach the PD1 team for support submitting a VAT return

HMRC - Please can you clarify which department you're trying to contact?

Me - anyone at HMRC would can help me submit a VAT return for someone with PD1 status, I've been told repeatably someone will call me back

HMRC - Please can you tell me what you are referring to when you say PD1 status?

Me - ............

At this point i started to despair

Sheesh. They aint too bright over there.

Id did make me laugh when you had a PD1 and you called the normal agents line (back when it functioned) and they trasnsferred you all hush hush to PD1 as if was a state secret the thing existed. And then the great thing was the PD1 staff were almost....competant. It was lovely. Bit like the high net worth lot used to be. Trained staff. Happy memories. Long since vanished up the dying backside of what remains of the ruins of HMRC.

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By Leywood
22nd Feb 2024 09:40

Without wanting to state the obvious, have you tried your MP and emailing Jim?

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Replying to Leywood:
Duncan & Toplis
By [email protected]
22nd Feb 2024 15:15

Hi, writing to the local MP is actually my next point to try thank you

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Replying to [email protected]:
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By FactChecker
22nd Feb 2024 16:48

... assuming that he/she isn't the client in question!

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By mikebarlow
26th Feb 2024 13:49

Hi, I would go straight to Jim Harras office as from experience they will contact the relevant part of PD who have to provide a reply to Jim within 24 hours.
Your MP will go to chancellor or FST who refer it to Mincom (within HMRC) who I think have about a week once it gets to them.

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Replying to mikebarlow:
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By rmillaree
26th Feb 2024 18:08

Your MP will go to chancellor or FST

i think from memory mp's have their own direct phone line anyway - tempted to ring it just to see what the waiting time is on that line - i would guess 20 seconds with no silly messages :)

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